Kelli Raglione

503-***-****

abinji@r.postjobfree.com

Objective

Position myself within a highly ethical and reputable company to best

utilize my 20+ years of sales and customer service experience. I seek a

long term company that offers stability within the market, an excellent

reputation and a customer service centered mentality. I bring my positive

attitude and genuine care for my customers and I work hard to provide

outstanding service.

Work Experience

01/09-04/10 Bank of America, Loan Officer.

This position was located in a call center. My lead source was internal

calls from fellow employees of the bank. I generated applications over the

phone and offered Conventional, FHA and Equity Lines of credit. I

interviewed the customer to obtain all necessary financial data and asked

questions to be able to offer the customer the types of products that would

best fill their needs. I explained in great detail the products and pricing

available and took great effort to ensure customer understood what they

were applying for. Applications required a regular 10 day follow up with

each customer until the loan funded. I also got involved in problem

resolution within the file. I read scripts to ensure proper disclosures

required. Much of my business was following a call center protocol of

answering calls and providing customer service.

9-01-07 to present, Aflac, Insurance Agent.

I solicit supplemental health and life insurance to individuals as well as

businesses. I sell products, and then service the accounts with their

insurance needs, claims and questions. This entails customer service,

problem solving and performing sales presentations to individuals as well

as small/large groups and business owners.

Mortgage Wholesale Account Executive:

In this position I established a route of customers. I established

relationships with companies and individuals within the companies to sell

and service their mortgage lending needs. I conducted training, held sales

presentations, and pre-underwrote mortgage loan files, ensuring files fell

within product, company and legal guidelines. I also acted as the liaison

between the lender and the customer, resolving issues as needed. I offered

A paper as well as subprime products and equity loan.

12-1-06 to 4-9-07, First Magnus

9-1-06 to 11-30-06, First Bank Mortgage

8-05 to 8-06, Homecomings Financial

2-04 to 7-05, Chase Home Finance

11-02 to 2-04, BNC mortgage

Loan Officer:

Besides the above mentioned Bank of America position, the below are

companies/brokers I worked for, I offered A+, A-, FHA, Subprime,

Construction and even Hard Money products.

4-02 thru 11/02, First Fidelity Lending. Loan Officer/Processor.

1-01 thru 4-02. Classic Mortgage. Loan Officer..

11-99 thru 12-00 Mountain Mortgage. Loan Officer.

5-97 thru 10-99 Mortgage One. Mortgage Loan Officer.

2-96 thru 4-97-Central Station Processing. Partnership with Karen

Parkman,this was a contract mortgage processing business, working from home

office.

Life/Health License for Oregon, Idaho.

Coached Corbett Grade School Track/Field (volunteer)

3 years of teaching dance to ages 5-adult (jazz, tap, ballet, hip hop)

3 years of coaching/teaching high school dance teams

taught aerobics classes in several venues

References upon request

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