Alisa D. Mallory

****C Cadillac Court

816-***-****

Columbus, OH 43232

abin3x@r.postjobfree.com

Education: Ohio State

University

Bachelor of Arts, Psychology

Skills: Moderate Spanish Moderate Italian

Typing: 40 wpm

Microsoft Office

Objective:

Seeking a fulltime, career, with a cutting edge, progressive and stable

company

TEMPORARY EXPERIENCE

Insurance Policy Typist Century Insurance, Westerville, OH 43082

June-October 2010

> Use double screen computer to pull up multiple files and applications

for each task

> Search files for information relevant to typing policies

> Organize files in preparation for typing

> Search internet for missing and other needed information

> Create new policies via company's internet program

> Use mathematical formulas to check the accuracy of quotes and pricing

information

Test Scorer Pearson, Westerville, OH 43081

April-May 2010

> Score national standardized tests for Elementary-High School

> Train in groups before scoring each test

> Score each answer on each test using scantron

> Rescore tests of others to insure accuracy of scoring within the group

PROFESSIONAL EXPERIENCE

Program Aide Volunteers of America, Youth Education Program, Columbus, OH

September 2008-February 2009

> Help tutor K-8 students with after school homework and program

curriculum

> Transport children to and from Youth Education Center each day

> Supervise children in classrooms and on field trips

> Track attendance records for each child

> Facilitate educational games and activities scheduled each week

> Assist Program Director with monthly projects and calendars

> Assist teachers with classroom activities as needed

> Design posters and banners for special events

> Prepare supplies and worksheets for each activity

Art Instructor J. Ashburn Jr. Youth Center, Summer Camp Columbus, OH

June2008-August 2008

> Prepare course objectives and outlines for course of study following

curriculum guidelines of the Program Director

> Planning, teaching, and evaluating 9 week summer program

> Keeping records of student attendance

> Participate in staff meetings

> Assist Director with other special projects that pertain to the

program as they arise

> Supervise children on weekly field trips

MH/AoD Case Manager North Central Mental Health Services, Columbus, OH

October 2007 - March 2008

> Providing case management services to clients with a dual diagnosis of

severe mental disabilities and chemical dependency

> Assisting clients in gaining access to medical, social and educational

resources

> Helping clients link with self help groups

> Facilitating linkages for the use of community resources

> Advocating for clients during criminal justice proceedings

> Aiding client in securing his/her entitlements

> Facilitating group mental health exercises/interventions a few times

per month

> Facilitate linkage to appropriate services, including treatment

facilities and supportive housing programs

> Monitor clients' psychiatric and medical status and coordinate all

services

> Maintain documentation of service delivery

> Educating members on services and resources available to them

Mental Health Associate Ohio Hospital for Psychiatry, Columbus, OH

May 2006 - September 2007

> Monitored children with behavioral and/or mental disorders in

residential setting

> Ensured that patients did not harm self or others

> Provided therapeutic environment for patients

> Helped patients attain better anger management, coping skills etc

> Ability to read, write, understand and speak English and Spanish in a

clear and concise manner

> Visual and aural acuity to assess patient within parameters of job

responsibilities

> Attended weekly status meeting with co-workers and managers to assess

progress and resolve disputes

Fundraiser and Cashier Ohio State Campus, Columbus, OH

May 2004 - March 2006

> Counted money in cash drawers at the beginning of shifts to ensure

that amounts are correct and that there is adequate change

> Computed and recorded totals of transactions

> Identified prices of goods and tabulated bills using calculators and

cash registers

> Greeted customers entering dining facility

> Issued receipts, refunds, or change due to customers

> Maintained clean and orderly checkout areas

> Resolved customer complaints

> Weighed items sold by weight in order to determine prices

> Calculated total payments received and reconciled this with total

sales

> Handled outbound calls, using professional and proactive customer

service and call control techniques to Ohio State Alumni

> Turned calls into revenue enhancing opportunities using proactive

sales techniques

> Promoted Ohio State University marketing campaigns and educated

alumni on benefits for their contributions

> Provided quality customer service on every call

> Communicated clearly and effectively with participants

> Promoted good listening skills

> Recognized and managed assertive customers by using calm voice tone

VOLUNTEER EXPERIENCE

Assistant Teen Center, Vicenza, Italy

April 2001 - June 2002

> Helped plan daily activities

> Assisted with organizing events

> Designed posters and banners for special events

> Worked with a team to come up with ideas

Spanish Teaching Assistant Vicenza American High School, Italy

August 2001- June 2002

> Helped students with Spanish vocabulary

> Guided students with PowerPoint Presentation for language fair

> Assisted teacher with Introduced new material matching class themes

> Prepared supplies and worksheets for the teacher lesson plans

Main Office Assistant Vicenza American High School, Italy

August 2001 -

June 2002

> Typed routine memoranda and correspondence from brief verbal or

written

> Established and maintained numerical, alphabetical, and subject matter

files

> Compiled information and prepare reports as required

> Reviewed, checked, corrected and compiled a variety of information;

verified data for accuracy, completeness and compliance with

established procedures; input and retrieved computerized data in

computer systems as required

> Received and sorted incoming and outgoing mail correspondence

> Answered incoming telephone calls and routed customers to the

appropriate offices

Office Assistant Commercial Vendor Service/ 208th Finance Battalion,

Vicenza Italy

October 2000- June 2001

> Verified that all bills were paid correctly by the U.S. Army

> Input billing dates into computer program

> Insured there were no losses due to late payments

> Confirmed discounts when payments were made on time

Art Class Assistant Vicenza Elementary School, Vicenza Italy

October 2000- June 2001

> Gathered art supplies for each class

> Helped the children with their art work

> Assisted teacher with a new idea for each day

> Made/Drew/Painted an example for children to follow for each lesson

REFERENCES

> Available upon request

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