sUNAINA THOMAS

**/**, **** ****

Street

Nungambakkam

CHENNAI - 600 034

PHONE:+919*********

E Mail: abimsv@r.postjobfree.com

Date of Birth: 27th April 1987

Objective:

To enhance my knowledge and skills and use the same to achieve the

organizational objectives.

Work Experience:

Scope International, Standard Chartered Bank - August 2012 - till date

Current Role: Sr. Officer, Learning Shared Services Centre

. End to end support for virtual classroom sessions including hosting and

co-facilitation through WebEx.

. Developed a 100+ page WebEx user guide and trained multiple teams

globally across the Bank.

. Test the SABA Cloud environment and provide a detailed report on the

usage, modifications/improvements required based on the organization

requirements.

. Handling/Managing various learning related communications - online, tele-

conferences etc.

. Collect and cleanse data to populate management reporting systems.

. Monitor escalation of queries to improve learning service and support.

. Deal effectively with escalations and service related issues, liaising

with relevant Managers where appropriate.

. Contribute to the existing team service delivery strategy with a view to

improving performance.

. Worked on a few projects related to content development

. Delivery of transactional administration activities associated with the

learning and development cycle for all employees and managers.

. Delivery of Standard Operating Procedures, including pre and post course

activities for classroom sessions, to ensure high quality and consistent

service delivery

. Management of logistics for the learning programmes rolled out.

. Vendor Management, payments and handling other realted queries.

. Ensure workflow processes are actioned in a timely and consistent

manner.

Taj Club House - Chennai - August 2010 - July 2012

. Source profiles through existing database, job portals, conduct the

initial round of interview; handle joining/post joining formalities

including background checks, maintaining the HRMS software etc.

. Handle orientation and induction programmes with the L&D Manager

. Handle separation formalities, conduct exit interviews, analyze the

reason for attrition.

. Prepare corporate HR Reports.

. Make presentations and organize monthly "Town Hall meetings"

. Carry out regular joy at work activities and community initiative

programs - organizing weekly games, write ups on employees, organizing

food festivals, annual day functions, weekly movies, visit to orphanages,

awareness programs etc.

. Monitor ladies accommodations/lockers.

. Organize and follow up on "job chats", compile reports on the same.

. Follow up on performance appraisals with various departments.

. Maintain and drive the "STARS" program - employee recognition program

. Assisted the General Manger in the absence of the Executive Assistant

with various Guest communications and other transactional activities.

St. Isabel's Hospital - Chennai - May 2009 - August 2010

Performance Management

- Conducted a study as a prelude to the performance management program (360

degree),.developed performance appraisal formats, conducted a pre test on

them, created awareness about the importance & launch of the program,

organized superiors, self, peer appraisal & patient's feedback,

counseling employees on their performance

- Conduct performance reviews of employees on probation, as a prerequisite

to their confirmation

Work Load Analysis

- Conduct an analysis to identify the current workload in a department,

recommend appropriate reduction or addition of staff in the department

Recruitment

- Advertise the required need, scrutinize the resumes, shortlist the

candidates,

- Conduct a preliminary interview; organize the next round of interviews

with the concerned Dept. Head and the Administrator

- Develop KRA for the new recruit, handle other formalities for appointment

and organize induction

Exit Process

- Conduct an exit interview, issue relevant certificates and carry out

required formalities

Streamlining Procedures

- Developed an organizational chart for the Institution,

- Developed various formats such as job application form, service clearance

certificate, feedback form etc:

Welfare

- Checking on the staff mess/monitoring the wastage of food

- Formed a "Mess Committee" to check on the quality of food/ food wastage

- Conducted an opinion/feedback survey on the Mess

- Organizing regular meetings, attending to any complaints, receiving

suggestions implementing necessary changes

Routine Functions

- Attend Shift-wise/Roll Call

- Attend to grievances from patients/attenders

- Attend to other related routine HRM functions

Computer Related Skills: Power Point, Excel, Microsoft Word, WebEx, Unified

Meeting, SharePoint, People Soft and SABA (5.5)/SABA Cloud.

Summer Placement/ Internship:

Listed below are the internships attended, where I received training to

enhance my knowledge and skills in the field of HR:

. Ma Foi Management Consultants (Chennai) -HR - 3 months

. Taj Coromandel (Chennai) - HR - 3 months

. Arvind Brands(Bangalore) - HR - 1 month

. Montfort Community Development Society(Chennai) - Social Work - 3 months

Education:

Institution Course Year

The Madras School of MSW (HR) 2007 - 2009

Social Work, Chennai

Stella Maris College, BSW 2004 - 2007

Chennai

Good Shepherd Convent, 12th & 10th 2004 (Passed out of

Chennai 12th)

Research:

Completed my research on "A study on Organizational Communication & Job

Satisfaction"

Certification Program:

. Certification in "Management of Human Resources" at Loyola Institute of

Business Administration (LIBA).

. Certification in "Effective Communication, Public Speaking & Personality

Development" at Ramanathans Effective Public Speaking Institute.

Awards and Achievements:

. Awarded the Value Champ and Spot Award in Standard Chartered for my

ability to manage and co-facilitate virtual classes, receiving a number

of appreciations, thereby, enhancing my and my team's "visibility"

globally across the Bank.

. Won the IDP Scholarship Program which involved going to Australia for a

semester during the second year of under graduation

. Won prizes for various sports and cultural activities in school and

college. Also, participated and organized various programs conducted

during the internships.

. Elected as the assistant class representative of my class during the

first year of my under graduation, which helped develop and demonstrate

my communication skills and organization skills.

Additional Skills:

Language Read Write Speak

English ( ? ?

Hindi ? ? ?

French ? ?

Malayalam ?

Tamil ?

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