Daniel F. Ryan, Jr.

*** ********** ****

Friendswood, Texas 77546

Home Phone 281-***-**** Cell 832-***-****

e-mail abimox@r.postjobfree.com

QUALIFICATIONS

. Knowledgeable in computer operations including software applications,

hardware requirements, and network configuration/connectivity via CAT

5E cable and Switch Closet Setup

. Over 20 years of customer service experience, including PC

troubleshooting and help-desk functions

. Supervisory experience of a team of 65 employees in a call center

environment

. LAN network management experience supporting multiple protocols and

platforms

. Experience with switches, hubs, CISCO routers, IP telephony/ VoIP

networks, and DHCP IP re-addressing

WORK HISTORY

July 2010 - Present VoIP Technician, NovoLink Communications

Inc.,

161 West Shadowbend, Suite 101, Friendswood, TX 77546 281-***-****,

$24k

Employed as a VoIP technician for an international facility-based VoIP

service provider to tier-one carriers and business customers in the U.S.

and around the globe. Manage VoIP traffic in a network operations center,

monitoring performance goals and generating hourly and shift traffic

management reports before nightly shutdown and transfer of operations to

Moscow.

Apr. 2010 - July 2010 PC/Laptop Technician, Mobile Computer

Geeks,

310 Highway 3, La Marque, TX 77568 409-***-****, $28k

Employed as a Contractor to Sterling Chemicals, with duties including

installation, upgrade, and support of desktop/laptop software and hardware.

Also employed inhouse as a technician in the Mobile Computer Geeks store

doing onsite and offsite computer hardware and software repair and upgrades

of customer computers. Performed installation of Windows XP-ver 7, along

with various apps including MS Office and home / business networking

software.

Sep. 2009 - Mar. 2010 Workstation Refresh Technician, The

Computer Merchant,

795 Longwater Circle, Norwell, MA 02061 800-***-****, $34k

While employed as a Contractor to CSC/Shell Oil Company in Houston, duties

included, end-user training and the installation, upgrade, and support of

desktop/laptop software and hardware on Windows 2000 platform. Experience

with troubleshooting/support of WINS, DNS, TCP/IP, and DHCP protocols.

Responsible for migrating user data, Exchange e-mail, and various network

shared drives, network printing, and applications for the migration from

Windows 2000 to Windows Vista. Configured and supported Windows Vista on

corporate laptops for remote access. Also responsible for inventory and

surplus of excess equipment along with arranging warranty onsite repair for

Technology equipment.

May 2004 - Aug. 2009 District Campus Technician, Alvin

Independent School District

301 House Street, Alvin, TX 77511 281-***-****, $29k - $32k

Responsible for PC and Laptop support for as many as 800 campus school

faculty, staff, and student users. Duties include hardware and software

installs, repair, delivery and setup, and designing workable images to roll

out to user computers. Image methods include Norton Ghost, Novell ZEN

Imaging, G4L, and G4U. Duties also include Inventory tracking, user

training, and customer service helpdesk work order system. Responsible for

Promethean Activboard/projector setup and maintenance along with

development of training manuals. Performed printer maintenance and repair

for over 35 locations throughout district. Applications used include

Windows XP SP-3, MS Office 2003-2007, Vexira Antivirus, CIPA Internet

filtering, and Novell ZEN client to push out applications and updates.

Oct. 2000-Jan. 2003 Network Support Specialist, Net Com I.T.

Solutions,

908 Town and Country Blvd., Suite 120, Houston, TX 770**-***-***-

4539, $38k - $40k.

While employed as a Contractor to Chevron Information Technology Company,

duties included network support, end-user training, and the installation,

upgrade, and support of desktop software and hardware on Windows NT

Workstation 4.0, 2000, and XP platforms. . Experience with

troubleshooting/support of WINS, DNS, TCP/IP, and DHCP protocols.

Responsible for migrating user data, Exchange e-mail, and various network

shared drives, network printing, and applications for the merger of Chevron

Chemical Company with Phillips Petroleum Company into ChevronPhillips

Chemical Company. In addition, served on the team responsible for the I.T.

migration of Chevron and Texaco into ChevronTexaco. Configured and

supported Windows 97-XP on corporate laptops for remote access.

Responsible for deploying various software applications and utilities on

user PC's via a SMS Server, including granting users access rights based on

license availability.

March-Oct. 2000 Information Systems Consultant, The

University of Texas M.D. Anderson Cancer Center

1515 Holcombe Blvd., Houston, TX 77030 713-***-****, $33k - $35k,

Provided PC support for Division of Surgery/Perioperative Services. Duties

include setup of Windows NT 4.0 workstations and configuring user accounts

and privileges, server access, and Lotus Notes e-mail accounts. Performed

hardware/software upgrades and installations, maintenance and repair, and

purchasing of systems and peripherals. Provided helpdesk assistance,

including training, troubleshooting, and inventory. Assisted in the

design, implementation, and network support of a dual boot WIN95/NT4.0

configuration for a site-specific patient tracking software system.

Jan.-March 2000 Network Engineer, 3iNet

7922 Westglen Drive, Houston, TX 77063 713-***-****, $29k - $29k

Responsible for inside PC desktop support and network connectivity for a

small startup 50 user facility. Set up and implemented Internet fax

broadcasting. Maintained MS Exchange e-mail accounts, using Windows NT

Server 4.0. Performed hardware/software upgrades, installations,

maintenance, and purchasing of systems and peripherals. Provided helpdesk

assistance, training, troubleshooting, IP Address tracking, and inventory.

. Feb. 1999-Jan. 2000 PC Specialist, The University of Texas-Houston

Health Science Center

7000 Fannin, Suite 1200, Houston, TX 77030 713-***-****, $25k -

$25k

Responsible for the management of a 250-user department LAN network for the

Department of Surgery, Division of Immunology and Organ Transplant.

Performed hardware/software upgrades and installations, maintenance and

repair, and purchasing systems and peripherals. Maintained user e-mail

accounts, using Windows NT Server 4.0. Provided helpdesk assistance,

including training and troubleshooting for users in 6 locations. Also

Maintained 8 servers, ran cable, created network drop connections, setup

user e-mail accounts, and installed Ethernet network cards. Developed and

implemented departmental Y2K compliance program for both Windows 9x and

Windows NT systems.

. Feb. 1996-Jan. 1999 Team Leader, Convergys (formerly Matrixx

Marketing; Software Support)

(Office no longer exists), $21k - $24k

Supervised a team of 65 Technical Service Representatives in the absence of

the Team Manager. Duties included scheduling, training, evaluations,

Supervisor calls, and report generation. As a Technical Service

Representative, provided technical support (hardware & software) for the

clientele of Gateway, Toshiba, & NCR. Software applications included MS-

DOS versions 3x-6.x, MS Windows 3.x, Win95, Win98, Lotus Notes, and various

Microsoft installed products including MS Office and MS Works.

. April 1994-Aug. 1995 Computer Operator, Tip Top Party Sales

(Office no longer exists)

Responsible for all computer operations at an authorized Tupperware

Distributorship, including payroll, accounting, inventory maintenance, data

entry, customer service, and invoicing. Other duties included updating

software installations and periodic maintenance of computer systems.

. Jan.-March 1994 PC Specialist, The University of Texas-Houston Health

Science Center

7000 Fannin, Suite 1200, Houston, TX 77030 713-***-****, $22k -

$22k

Performed installation and testing of various network software (i.e., e-

mail, Electronic News, etc.) of the TCP/IP type, loading of Ethernet

network cards and networking cable, and PC maintenance at various Medical

Schools within the UT Health Science Center. Provided training on various

MS-DOS and MS-Windows functions, and Help Desk functions.

. April-October 1993 Sales Representative, Hunter Marketing

(Office no longer exists) $19k - $19k

Provided telephone sales and marketing of software and hardware to

customers and retail clients, including maintenance of sales database,

inventory control of warehouse stock, and assembly and testing of complete

PC systems.

. Aug. 1991-March 1993 Graphics/Tape Operations Technician, Carltech

Contract Personnel

24 Greenway Plaza, Suite 1303, Houston, TX 77046 713-***-****, $18k

- $18k

As a contractor to Exxon Upstream Technical Computing Company (EUTeC),

responsible for generating user output from plotters and printers, and the

mounting of tape media (cartridge and tape reels) used for processing

seismic data.

EDUCATION

. High School Diploma, Friendswood High School, 1982

. AAS Computer Programming, Alvin Community College, 1987

. AS Mathematics, Alvin Community College, 1987

. 36 hours in Mathematics and Computer Programming, University of

Houston Clear Lake, 1987-1990

COMPUTER SKILLS

. MS Windows 3.X, 95, 98, 2000, NT 4.0, XP, Vista, ver 7, and

applications, Word Perfect, Lotus Notes & 1,2,3, SAS, CIS, MS Office

97-2007, MS Works, Internet Explorer 5-8 & Outlook, Groupwise, Eudora,

Paradox, DOS 3.3-6.2, Networking Software, Novell NetWare, Norton

Ghost Imaging Software, Mosaic, Netscape

. Call logging software (Vantive, Remedy, HEAT)

. NICs, video cards, hdd, CD-ROMs, DVD, S/W and H/W troubleshooting, H/W

drivers, printers including network, laptops, modems, Promethean

Activboard/projector setup and maintenance, COW systems, ELMOs,

Averkey

. Printer repair on Hewlett Packard DeskJet and LaserJet, Canon, and

Richo

. Network configuration/connectivity via CAT 5E cable and Switch Closet

Setup and DHCP IP re-addressing, IP telephony/ VoIP networks,

switches, hubs, CISCO routers

. Advanced Desktop/Laptop Virus/Malware/Spyware removal experience

. Fortran, BASIC, COBOL, RPG, Pascal, Modula-2, ADA

. HP-3000, DEC VAX, IBM, CRAY

. Tektronic Page Color Plotters, Versatec Plotters, IBM High Speed Multi

Page Printers, Ozalid Blue Line Duplicators, Xerox High Speed Multi

Page Printers, Sapphire Slide Duplicator

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