KATHLEEN McAVOY
**** ********* ****, ************ ** 32256
904-***-**** ? abim0c@r.postjobfree.com
PROFESSIONAL EXPERIENCE
INVITATION HOMES, Jacksonville FL - October 2013 - Present
HOA Administrative Assistant - Property Management Operations
. Responsible for handling violations and amenity access for 1500
properties in 487 HOA's.
. Updated and closed out old violations in order to bring information up
to date.
. Created a violation record for each in the property record in
Salesforce.
. Issued work orders in Yardi as needed for IH issues.
. Scanned all documents into the salesforce folder.
. Sent violations to appropriate Portfolio Manager for follow-up with
tenant.
. Sent email to HOA representative stating that the violation was
received and information on handling.
. On a weekly basis, followed up with Portfolio Manager and/or Service
Manager on status of work.
. Closed out violations and advised HOA of same.
. Updated HOA files with current C&Rs, ARC Reporting Information, etc.
. Issued paperwork and check requests for Amenity Access for new
residents.
. Responded to all inquiries from staff, HOAs, and residents regarding
HOA issues/concerns.
. Updated billing records and HOA information.
. Filled in on the reception desk and created a new system for accepting
payment checks.
EAGLE HOMEBUYERS, Jacksonville FL - November 2011 - August 2013
Office Assistant
. The company handled Lease/Purchase properties for people who were
credit challenged and could not obtain traditional mortgages and
assisted sellers in finding the right potential buyer.
. Finding properties for sale by owners, contacting the sellers,
obtaining information regarding the property and submitting the lead
for follow-up by the office manager.
. Speaking to buyers, collecting their information, matching them to a
home.
. Creating Lease/Purchase closing documents for attorney's office.
. Use of Aweber for email blasts and callfire.com for text blasts.
. Creating and posting the new listings on the web-site and also various
other sites such as Craigslist, Zillow, Trulia, and Classifieds.
. Keeping mypbnext.com up to date with listing information.
. Assisting with material for open houses.
. Scanning contracts and leases into the system and maintaining a hard
copy file.
. Worked with web designer to create new website.
. Assisting new investors with setting up their systems.
. Ordering office supplies, signs, going to the Post Office, and
anything else needed.
. Creating handwritten signs that are used to advertise in front of
houses, along roadways, etc.
THE BLOOD ALLIANCE (TBA), Jacksonville, FL - October 2009 - April 2011
Executive Administrative Assistant
. Provided direct support to CEO, COO, and Medical Director and
coordinated quarterly Board of Directors meetings.
. Arranged travel, maintained expense reports, updated phone lists, and
set-up audio/video conferences utilizing Meet-me and Web-Ex, arranged
travel and filled in at the reception desk when needed.
. Developed general information guide as a reference for administrative
staff and new hires.
. Introduced monthly administrative meetings.
. Created a confidential donor letter guide and templates for the
Medical Director.
. Established standard job duties for Executive Administrative Assistant
position.
. Redesigned the monthly on-call schedule so that each department
received a dedicated cell phone and number
FETCH PET CARE, Yonkers, NY - August 2007 - June 2009
Owner/General Manager
. Owned, operated, and established company offering pet services to
local clients.
. Hired, trained, and directed 10-20 employees, monitoring and
evaluating performance.
. Consistently exceeded customer expectations by ensuring quality
services and building long-term relationships.
. Created interactive reservation schedule for use by clients and
employees.
PFIZER, INC., New York, NY and Parsippany, NJ
Executive Administrative Assistant, Corporate IT NY & NJ
2001-2007
Senior Fleet Administrator, Corporate Fleet Dept. NY
1998-2001
Administrative Assistant VII, Corporate IT NY
1996-1998
Administrative Assistant VII, Distribution & Transportation Services
Division 1994-1996
Secretary VI, Distribution Services 1988-
1994
Secretary VI, Human Resources Benefits Dept.
1971-1973
. Planned, managed, and provided leadership for administrative
operations. Facilitated 4 annual off-site group meetings which
included, but was not limited to, securing meeting location, contract,
budget, invitations, speakers, agenda, presentations, on-site office,
food, gifts, transportation, meeting events, handouts, badges.
. Responsible for all domestic and international travel arrangements,
processed expense reports and transportation.
. Served as liaison between reporting groups.
. Efficiently trained administrative staff and coordinated workflow.
. Utilized WebEx and Net Meeting to conduct video and audio conferences.
. Developed executive presentations using PowerPoint.
. Scheduled conference rooms, stocked with necessary supplies and
ordered food.
. Processed payroll for employees, issued and maintained log of
equipment including blackberry's, laptops and desktop equipment.
. Processed SOWs for purchase orders.
. Maintained and updated confidential information.
. Resolved issues between personnel and vendors.
. Relocated personnel to NJ location which included working with
vendors, assigning space, ordering equipment, approving work orders
and invoices, set up of phone system and running wiring and cables.
. Actively served on Disaster Recovery Team.
. Oversaw on-boarding and off-boarding of consultants through GIDM and
IMS, introducing new forms, guidelines, and processes.
. Responsible for tracking projects and keeping project teams organized
and on target.
. Maintained Corporate Fleet database of more than 10K drivers.
. Oversaw shipping and transferring of vehicles to drivers/storage
facilities, authorized repairs, vehicle wrecks, and sales.
. Actively participated in merger of Pfizer and Warner Lambert Fleet
Departments.
. Introduced and implemented program to collect money from drivers for
traffic tickets.
. Addressed driver issues and complaints, improving operational
efficiency.
TRAINING
Microsoft Office Suite - Word, Excel, Powerpoint, Outlook, Gmail
Salesforce, Yardi, Aweber, Callfire, PBNext, Zillow, Trulia,
Craigslist, WebEx, BBCS
All Office Equipment
Vendor Management
IT Policy Awareness
CBT
OSHA Safety Regulations
Project Mentor's Training
DCIM (Data Center Infrastructure Management Software)
RACI for Project Management
FDA Regulations