Karol Brown

**** ***** *****, ******, ** *****

Home: 251-***-**** Cell: 251-***-****

Email: abilzk@r.postjobfree.com

WORK HISTORY

Customer Service, Underwriting and Business Analyst Manager with 30+ years

experience in Insurance, Financial and Information Services. Currently

holds active Insurance Producer P & C License in the State of Alabama.

> Carlisle Medical, Inc., Mobile, AL

02/2010 - Present

. Customer Service Account Representative

> Southern United - Kingsway America, Inc., Mobile, AL

10/1989 - 06/2009

. 1989 - Customer Service / Underwriting Manager

. 2005 - Business Analyst Manager

> South East Underwriting Service, Birmingham, AL

09/1985 - 09/1989

. CSR / Underwriter

> Fitts Agency, Inc., Tuscaloosa, AL

07/1976 - 08/1985

. CSR - Personal Lines

SKILL SUMMARY

. Project Management

. Customer Service Management

. Budget & Cost Analysis

. Statistical Analysis

. Business Development

. Quality Assurance

. Proficient in MS Office Products

CAREER SUMMARY - Customer Service Account Representative

Carlisle Medical, Inc.

. Serves as the primary point of contact between clients (insurance

companies and third party administrators), injured workers and

Carlisle Medical.

. Provides claimants with information on available services and seek

approval from claimant and adjusters to authorize the implementation

of appropriate services.

. Reviews implementation documentation to determine completeness and

obtain missing information from the client and/or claimant.

. Ensures that the client and the claimant are properly supported and

completely satisfied.

CAREER SUMMARY - Customer Service / Underwriting Manager

Southern United Fire Ins. Company

Directly managed multiple teams responsible for customer service,

underwriting, policy issuance, endorsements, cancellations, etc.

Responsibilities included:

. As Manager, fielded complaint calls and resolved difficult issues

regarding client complaints and other matters.

. Responsible for maintaining staffing levels, scheduling, analyzing

operating practices, budgetary requirements, including resolutions of

administrative and personnel problems.

. Responsible for goals and objectives set to ensure customer

satisfaction by developing and implementing new procedures and

practices.

. Provided daily, weekly and monthly auditing reports for quality

assurance of business practices.

. Managed supplies inventory by tracking usage and anticipating needed

supplies; placed and expedited orders and maintained record of

purchases for budgetary requirements.

. Assisted Marketing and IT Departments in development, testing and

implementation of new software programs.

. Provided administrative support and departmental reports to upper

management.

. Managed annual budget for the Underwriting Department.

CAREER SUMMARY - Business Analyst Manager

Kingsway America, Inc.

Directly managed team responsible for information and systems support

including financial and regulatory reporting. Responsibilities included:

. Escalate requirement-related issues. Manage and control changes in

projects while communicating project status and all related issues to

various department managers.

. Prepare test plans and scripts to perform system and user acceptance

testing for various departments.

. Provided complex reports and statistical analysis of products and

pricing.

. Contributed to research and development of new products and market

entry.

. Conducted process and data analysis that identified current state

business process and process improvement opportunities.

. Managed annual budget for the Business Analyst Department.

. Any other business or administrative support necessary to enable the

organization to operate efficiently and profitably.

QUALIFICATIONS

. Ability to manage day-to-day activities by utilizing excellent

organizational, prioritizing and time management skills

. Ability to prioritize multiple responsibilities and work in a high

pressure, time intensive work environment

. Excellent Customer Service skills

. Pride, dedication and commitment

. Proactive problem solver with ability to work independently

. Excellent written and verbal communication skills

REFERENCES

Available upon request

Contact this candidate