KATHY HARM

***** ** ***** ***

Amboy, WA *****

OBJECTIVE

Phone: 360-***-****

Alt: 360-***-****

E-Mail: abilyu@r.postjobfree.com

To find career with a company where my 20 years of Customer Service in

such fields as Insurance, and Telecommunications and courier services will

be used to the fullest capacity. I am a hard working, positive team player

who will go above and beyond my job description to accomplish whatever task

is put in front of me. I also will work to achieve the goals of my

department as a whole.

EXPERIENCE

RECEPTIONIST/DISPATCH/CSR 2/2008 - PRESENT

SENVOY PORTLAND, OR

I have multiple duties at Senvoy. As well as being the main lobby

receptionist, I also take a heavy volume of incoming calls.

I also take orders for clients who use our courier service as well as

working for the HR department greeting applicants, handing out badges and

announcing guests. I am also the main communication for couriers out in

the field using instant message on the computer as well as other tools.

CUSTOMER SERVICE AGENT 7/2006 - 6/2007

TDS TELECOM LA CENTER, WA

During my time at TDS I was in repair, billing, dispatch and sales as well

as collections.

CUSTOMER SERVICE REPRESENTATIVE 5/2002 - 7/2006

CHARTER COMMUNICATIONS VANCOUVER, WA

In the over 4 years I was at Charter I was in Collections, Sales, Repair

and Retention.

RESERVATION AGENT 2/1998 - 4/2002

HILTON HOTELS VANCOUVER, WA

Large call volume call center, taking reservations for Hilton Hotel brands

in the United States and Canada. After 2 years I was promoted to the

Regional desk where I concentrated only on Hilton properties in Seattle

and Portland.

Administrative Coordinator 7/1992 - 7/1996

STANDARD INSURANCE Portland, OR

I was the main Administrative Assistant for a group of Group Life Insurance

Underwriters. Duties included maintaining large file room, mail sorting and

delivery, data entry, calculations and special projects.

EDUCATION

WSU - BATCHELORS SOCIAL SCIENCES PULLMAN, WA

I am still a semester away from finishing this degree I started in Pullman

many years ago. I am enrolled at WSU in

Vancouver and go back to a class on line when I can. I hope to finish in

2009.

SKILLS

Data Entry/ Word Processing- 65WPM Customer Service Skills- 20 years

Knowledge of Internet and Word Applications

INTERESTS

Love to read! I read 5 to 7 novels a month. I also love the outdoors. job-

abilyu@r.postjobfree.com <job-zaxx6-

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