Customer Service Manager

Location:

Posted:

October 24, 2010

CarlosRosado

***********@***.***

Cell-210-***-****

Education

San Antonio College 2005-2009

Ged Certificate 2005

Robert E. Lee High school

Work History

Centralized showings

January 01/2009-September 12,2009

Providing customer service to real estate agents and sellers.Setting up appointments for

showings on for sale properties. Receiving calls as well as making outbound calls.

Afni

July 20,2007-October 15,2008

Providing customer service to Verizon Wireless customers.Receiving incoming calls as well as

making outbound calls.

Responsible for changing information on the customer's accounts.And resolving any issues or

concerns that the customer may have had.

West Corporation

March 06,2006-July 12.2007

I Received Inbound calls for Med-co.A company who send medication

by mail.My job was to order the medication for the customer over the phone,

Confirm customer's personal information.And sometimes speak with the customer's doctor.

Blockbuster Video

May 2004-Aug.2005

My job title was Customer Service Rep./ Manager in training and also Salesman over the new

promotions every month.

My duties there was to open and close the store.Also counted the money drawer for each

cashier. Manage the store

customers/co-workers.Receiving and shipping out packages,Inventory,preparing the weekly work

schedule,

setting up monthly fixtures and displays. Receiving new membership accounts, And making my

monthly sale point.

Qualifications

Ged Certificate 2005, Cpr and first aid certification 2010, TABC certification 2009

Strong Communication Skills, Great Customer Service Skills, Specialize in Sales,

Computer technical experience, Educational Training, Great at multitasking, Organizational skills,

Positive work attitude, 10 key-touch, 40 wpm, Skills with Microsoft Word, PowerPoint, and some

skills with Excel.