Alison Cleland

**** ***** *** ******, ******, SC 29678

864-***-**** Mobile ( abil1k@r.postjobfree.com

EDUCATION

Bachelor of Arts, Psychology

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Anderson University, Anderson, SC

Relevant Courses:

Counseling Psychology Personality

Principles of Learning

Criminal Behavior Human Growth & Development

Psychology and the Law

Abnormal Psychology Marriage and Family

Statistics

Social Psychology Educational Psychology

Research Methods

EMPLOYMENT

WIA Program Assistant, Department of Employment and Workforce, Seneca,

SC 2/09-6/10

. Assists customers with registration process for the WIA program while

providing explanation of policies and procedures in an effective and

timely manner

. Maintains 100% file and record integrity by ensuring due diligence

performed prior to storage

. Accurately Inputs data into computer systems

. Effectively communicates information regarding all Workforce Center

programs

. Lauded by customers for prompt courteous service in performance of

duties, including phone etiquette and face to face interactions

. Makes referrals to employers for job openings and to partner agencies

for supportive services

WORK-RELATED TRAINING/WORKSHOPS

Eligibility Certification Training:

. Gained knowledge of WIA certification process for youth, adults, and

dislocated workers

Dislocated Worker Training Workshop:

. Gained knowledge of the classification of dislocated workers pertaining

to the WIA program

Win Website Training:

. Gained knowledge of the Work Keys employment system

After School Care Program Assistant, School District of Oconee County,

9/08-2/09

Westminster, SC

. Assisted with and effectively monitored elementary and middle school

students'

homework

. Assisted with preparing snacks for students

. Assisted with supervised student activities

. Responsible for maintaining a clean work area

SOCIAL SERVICES INTERNSHIP

1/07-4/07

The Department of Social Services, Anderson County, Anderson, SC

. Maintained a full-time internship while successfully completing 18

semester hours during final semester in college

. Worked with parents of neglected and/or abused children in order to

develop a treatment plan

. Attended court hearings for cases with special significance

. Attained working knowledge of the other departments within DSS, such as

Foster Care, APS, and the Intake Unit

. Supervised and evaluated parental visits at the facility while writing

down observations

. Assisted with and observed home visits with families

Pool Attendant, Foxwood Hills P.O.A, Westminster, SC

5/04-9/05

. Efficiently monitored resort swimming pool

. Fulfilled all cleaning duties during shifts

. Supervised resort members and guests while enforcing rules

. Responsible for being fully prepared for emergency situations

Server/Hostess, Pizza Buffet, Seneca, SC

8/01-7/05

. Efficiently seated and served customers while preparing food at a full-

service family restaurant

. Fulfilled all cleaning duties during shifts and while closing

. Addressed customer questions and concerns

COMPUTER SKILLS

Proficient with Microsoft Office Products and Windows XP

. Knowledgeable with SPSS (statistical software)

. Proficient with the Internet

PROFESSIONAL STRENGTHS

. Customer Service Skills

. Detail oriented

. Written and verbal communication skills

. Innate ability to organize and problem solve

. Critical thinking skills

. Goal oriented

REFERENCES

Available upon request

Contact this candidate