Jose B. Valenzuela

{**** W Glass Lane, Laveen AZ 85339} {602-***-****}

{abikx6@r.postjobfree.com}

Qualifications:

A professional sales and markings associate with plenty of experience in

business and residential markets. Great in high-paced environments, able to

work well independently and with peers, good communication skills and

customer service experience. Great leadership skills with previous

managerial experience, I'm always looking to exceed.

Experience:

Customer Service Rep:

June 2007-September 2010 Deluxe Financial

Phoenix, Arizona

. Inbound service agent in charge of assisting bank representatives and

customers with placing new or reorders for personal and small business

accounts.

. Research multiple systems to resolve caller's inquiries.

. Must meet set goals in sales, accuracy, and quality while

demonstrating service excellence on every call.

. Mentor new peers by proving feedback on live and recorded calls, help

with any question or problem they encounter.

Small Business Distributor, Safeguard.

July 2008-December 2008 Deluxe Financial

Phoenix, Arizona

. Outbound Sales help grow new small business through marketing and

advertising.

. Provided new and established businesses with products to help promote

their company by offering new business cards, apparel, company signs,

flyers and much more products to make them well known.

Sales Associate:

December 2005-May 2007 Communication & Solutions LLC.

Tempe, AZ

. Product Sales, Marketing and customer service.

. Received Top rep for the quarter award for the months of January 1st

through March 31 2006, for averaging 151% of quota.

. Obtained a performance of 120% or better over the last six months of

employment.

Temp Sales Manager:

September 2006-December 2006 Communication & Solutions LLC.

Tempe, AZ

. Hire and coached reps in sales and customer excellence.

. Hold team meetings and discussed goals and team performances.

. Strive to achieve personal goals and obtain company goals as well.

. Managed staff of 20 and ensured that team numbers are stabled at all

times.

Assistant Manger:

May 2006-May 2007 Communication & Solutions LLC.

Tempe, AZ

. Assisted with the training of new employees.

. Assisted reps on live calls and ensured that customers were being

properly helped.

. Required to maintain a performance of at least 90% for each pay-

period.

. Help teammates achieved maximum results from their direct marketing

efforts.

Education:

North High School, Phoenix AZ

August 2002-December 2005

. Business Major (Accounting)

. Two years of Business Computers & Application

. Participated in school sports (Football) 2003-2005

South Mountain High School, Phoenix AZ January 2006-

May 2006

. Graduated in May 26, 2006

. Majored in Business and Marketing

. One semester of Business Computer & Application

References: Available upon request

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