abikld@r.postjobfree.com 251-***-**** Zachary Thompson

Experience 2009-Present River City Services Mobile, AL

Director of Information Technology

Budgetary planning for departmental needs

Multi-site coordination of project planning and

resources in a healthcare environment

Company website design

Network infrastructure design and management

ERP software project management in a healthcare

environment

Intranet systems design, development and

implementation

mySQL database management

SQL database management

Electronic IT ticket systems design and

implementation

Active Directory management

Experience with Windows Server 2000, 2003 and 2008

R2

Maintaining backups and restoration testing

Citrix XenApp implementation in a production

environment

Basic/Advanced Hardware Troubleshooting / Support /

Repair

New software integrations into healthcare

environments

Basic/Advanced Software Troubleshooting

Phone support, software training and end user

support

Printer maintenance and repair

Network threat and vulnerability assessment

Repair procedure procurement and publishing

VPN and IPsec tunnel management

Desktop OS experience with Windows 95,98, ME, 2000,

XP, Vista, 7

2008-2009 Teledyne Continental Motors Mobile, AL

Network Administrator

Handling IT requests as delegated.

Maintaining user security and network infrastructure

Spyware/Virus Removal

Basic/Advanced Hardware Troubleshooting / Support /

Repair

New software integrations into production

environments

Basic/Advanced Software Troubleshooting

User support and management in excess of 650

workstations

PC repair and implementation in a industrial

production environment

Printer maintenance and repair

Network threat and vulnerability assessment

Repair procedure procurement and publishing

2005-2008 Advanced Computer Service Robertsdale, AL

Service Manager

On-site repair / implementation

SB, SQL, Standard Server configuration and

implementation

Customer service

Basic / Advanced PC theory and repair

Network cable wiring (Cat 5e and Cat 6)

Basic / Advanced Network Theory and Implementation

Small / Large Area Wireless Setup and Maintenance

Basic Web Design

Employee Management and Training

Small / Large Network design and implementation

Remote access, VPN setup and troubleshooting

Experience with most Linksys, Netgear, Buffalo,

Watchguard, DLink, Trendnet wired and wireless

products.

Gigabit Theory and Implementation

Desktop Support for all versions of Microsoft

Windows and Server

Spyware / Virus Removal and Prevention

Parts ordering and inventory management

Domain implementation and Active Directory theory

and management

RMA management

Basic / Advanced Hardware Troubleshooting

2004-2005 Computing Solutions Gulf Shores, AL

Computer Service Technician

On-site repair / implementation

Customer Service

Telephone tech support

Desktop support for all version of Microsoft Windows

including Server products

Network Theory and Implementation

Spyware / Virus Removal and Prevention

Parts ordering and inventory management

PC Theory and Repair

New and used PC builds

Customer follow ups and Quality of Service

assurances

Small / Large

VPN Theory and implementation

1999-2004 Spyder System Repair Daphne, AL

Owner / PC Repair Technician

Customer Service

Desktop Support for all version of Microsoft Windows

OS systems

Telephone tech support

Spyware / Virus Removal and Prevention

Employee Management and Training

New / Used PC Builds

Small / Large Network Theory and Implementation

Education 2002 Daphne High School

Daphne High school graduate

CompTIA A+ Certified

CompTIA Network + Certified

ETA International CST Certified

ETA International CNST Certified

References Available upon request.

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