AMY BECHARD

**** *. ******** ******* ****., S. ? Phoenix, AZ 85032 ? 602-***-**** ? E-

Mail: abikgm@r.postjobfree.com

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Summary of Qualifications

Experienced customer service manager with excellent organizational, problem

solving, communication skills. Proven success in staff development, account

tracking, and expediting resulting in high quality and cost-effective

procedures.

Professional Experience

It's All About Time, Phoenix AZ

Concierge /Assistant Property Manager for The Landmark 2009 to present

. Assisting the Property Manager in maintaining The Landmark property

and providing service whenever called upon.

. Maintenance of the file system and the resident directory for The

Landmark.

. Scheduling of numerous appointments for the residents, which

requires good communication skills. Expectations are high and

efficiency as well as timeliness is assumed.

Supplemental Duties:

. Providing additional support to the Property Manager by working on

obtaining various bids from vendors to help maintain the property.

. Providing follow - up opportunities for the

residents/vendors/installers to ensure projects are completed in a

timely manner.

. Create and maintain all announcements for communication between

residents and the Property Manager.

. Help organize Social activities for the residents.

Concierge Position - It's All About Time at various locations in Arizona

2009

Assigned to the following properties: Optima Biltmore, 44th and Monroe and

The Landmark.

. Scheduling of numerous appointments for the residents, which requires

good communication skills.

. Various errand services for each property and USAA corporation

Expo Design Center, Scottsdale, AZ 85054 -

Customer Service Manager - 2007 to 2009

At the high-end retail design center, responsible for supervising 15

associates and their performance reviews while functioning in a busy, high-

end retail environment. Duties include placing orders and subsequent follow

through with vendors, installers and clients. Follow through requires daily

decision making and maintaining on-going relationships with clients and

associates.

Contributions in department using a DOS-based company system with Windows-

type enhancements:

. Opened or closed our Expo Design Center in the absence of upper

management.

. Prior to store opening and after opening for new associates, held

training classes on how to write and follow up on orders using the

company system.

. Developed merchandising strategies weekly, including creating game

plans and finding new ways to build and maintain employee morale.

. Created Associate Pride Books for employees to boost morale.

. Wrote employee reviews for my staff of 15 associates.

. Covered the computer room, managing reports and money on a monthly

basis.

AMY BECHARD

Balance Due Associate - 2004 to 2007

Using a DOS only-based company system:

. Prepared Balance Due Reports which documented all money or product

currently owed to the store.

. Prepared Installer Type Reports which documented all money owed to the

store by installers and vendors.

. Prepared Profit and Loss Report monthly along with two reports listed

above to ensure that the Design Center's money was placed back on the

bottom line.

Supplemental duties:

. Provided additional support to the store manager by working on

promotion with the customers for our Do-It-Yourself products and

Special Order products for large project customers.

. Provided follow-up opportunities with clients/vendors/installers to

ensure projects are completed in a timely manner.

. Resolved billing disputes with Expo's credit card company.

Expeditor - 2003 - 2004

Project Duties:

. Ordered material to make Counter Tops, scheduled the installation and

provided service to our customers.

. Assisted in the scheduling of installations for several departments

within the Design Center while working closely with general

contractors.

Homemaker - Phoenix, AZ 2001 - 2003

. Shared upper management responsibilities with husband in maintaining

household and raising three children.

AMY BECHARD

Follow-up Room Supervisor - Expo Design Center,

West Bloomfield, MI 1998 - 2001

. Responsible for the supervision of 10 associates and their performance

reviews, placed orders and tracked progress.

. Using the DOS-based system, gathered information from business reports

and controlled inventory ordering.

Various positions - Home Depot at various US locations - 1990 - 1998

. Began retail career with Home Depot in Berlin, Connecticut as a

cashier and Special Service Desk representative.

. Sent to the main corporate home office in Atlanta, GA during this time

for training on company systems and procedures.

. Used training when opening a new store to orient new employees upon

arrival and accept new employee applications.

. Given special assignment to open stores as Special Order Desk

Supervisor over an eight year period in Berlin, Bridgeport and

Manchester, Connecticut, Dale City, Virginia, Gaithersburg, Maryland

and Albany, New York.

. Promoted to Head Cashier and became responsible for 20 cashiers as

well as scheduling to cover business needs, preparing performance

reviews and demonstrating ability to merchandise products. Later

became Book-Keeping Associate with duties that included processing

reports for managers, inventory control, processing tills and

depositing cash.

. Supervised associates including performance reviews, placed orders and

did necessary follow up. Gathered information from reports and

controlled inventory ordering.

Education and Training:

Diploma, Newington High School, Newington Connecticut

Company training at the Home Depot home office in Atlanta, GA

References available upon request.

Contact this candidate