Work History:
REMAX MACON REALTORS **/****-Present
Office Manager/REALTOR Macon, Ga
. Manage 26+ Real Estate Agents at any given time & personal assistant
to Broker
. Responsible for all Bookkeeping duties(AP & AR and HR Duties)
. Coordinated & Schedule guest speakers for Monthly Sales Meetings
. Handle all marketing for Company and Some Ads for Individual Agents
. Help Recruit New agents
. Maintain Web Site and Email accounts (Hosted by eWebengine), Computers
and Phones and all office equipment
. Train all new Agents and Secretaries on all Operations that pertain to
their Job Description
EXIT PREFERRED REALTY (Went out of business) 07/2007-01/2009
Office Manager/REALTOR Macon, Ga
. Manage 14+ Real Estate Agents at any give time & personal assistant to
Owner
. Responsible for all Bookkeeping duties
. Coordinated & Schedule guest speakers for Monthly Sales Meetings
. Plan & Implement Teleconference Training(I also proxy the class for
the Ga Post Licensing)
. Handle all marketing for Company and Some Ads for Individual Agents
. Help Recruit New agents (I have recruited 3 within a 3-mo period and
sched another to meet w/Broker)
. Handle all input to Macon and Georgia MLS(Multiple List Systems)
. Maintain Web Site and Email accounts (Hosted by eWebengine), Computers
and Phones
. Train all new Agents and Secretaries on all Operations that pertain to
their Job Description
. Plan all Meetings, Parties and Continuing Ed Classes
. Brainstorm and Implement Revenue generated business (BPO's & seek out
new properties to manage)
Mullen CHEVROLET (Went out of Business) 04/2006-07/2007
Working Sales/Leasing Agent Supervisor Stone Mtn, GA
(In training to be finance manager) -80%GM Certified
Knight Ridder Digital 10/2003 - 4/2006
The Macon Telegraph & The Centre Daily Times
Macon, GA / State College, PA
Classified Advertising Manager
Managed 19 direct reports, including outside sales team and inside call
center supervisors while improving retention of productive employees in a
high-turnover environment at the Macon Telegraph
. Coordinated dealership golf outing to retain and prospect new Cars.com
clients
. Planned and Implemented Big Ads/Online Blitz and exceeded $150k goal
within 2 days of 3-day event
. Improved morale and retained 100% of call center staff while
increasing call center answer rate to 97% at the Centre Daily Times
. Exceeded monthly revenue goals and surpassed annual revenue goals
within 11 month period
. Exceeded revenue goals by double for both 2004 semi-annual Career
Tabs, as well as Love Lines sections
. Increased incremental revenue by planning and implementing other
innovative projects including The Nursing Excellence Award Program,
The Verican online ad-taking system, and relationship-building special
section wraps
Bob Showers Windows And ROOMS (Went out of business) 6/2002 - 6/2003
Direct Response Marketing Coordinator Philipsburg, PA
. Planned and implemented new marketing department call center
. Developed standards and procedures including customer service and
rebuttal phone scripts and trained employees on use of new marketing
software and the new phone system
. Generated sales leads by renewing relationships with inactive
customers and reduced promotional mailing costs
Corman & ASSOCIATES (Bought out Prudential Williams & Assoc.) 6/2002 -
1/2003
Licensed Realtor State College, PA
. Sold Real Estate in the Clearfield and Centre County, PA.
Prudential Williams & Associates 6/1998 - 6/2002
Licensed Realtor/Customer Care Coordinator State College, PA
. Coordinated business between customers, banks, lawyers, closing
companies, utilities, other real estate offices, and ad agencies while
managing customers, customer files, property management, listings, and
showings
. Prepared documents and letters for sales, appraisals, market analysis,
and broker price opinions
Safelite Autoglass 8/1993 - 6/1998
National Telephone Manager Columbus, OH
Local/Central Telephone Unit Manager.
Columbus, /Pittsburgh, PA
. Managed 17 direct reports National Call Center to take overflow calls
for over 40 telephone call centers across US
Citibank 2/1991 - 8/1993
Customer Service Representative Hagerstown, MD
. Mentored call center representatives while monitoring center's overall
inbound and outbound calls, while also maintaining a call answered
rate of 210/calls per day, 98% availability, and 98% quality.
Ames Department Stores 9/1980 - 12/1987
Corporate Trainer/Systems Installer (started at Service Desk & Sales Floor)
Rocky Hill, CT
. Trained management and store employees of acquired companies on
policies and procedures, cash office, accounting, and usage of capital
goods equipment including: computers, registers, credit card machines
& phones.
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Awards: SafeLite Autoglass Wall of Fame recipient, 3-time Citibank Triple
Crown Award recipient
Skills: Strong Organizational Skills; Goal Oriented; Team Oriented; Call
Center Management; Coaching, Motivating & Developing Employees; Sales,
Microsoft Office (Word, Excel, Outlook, Power Point); AIM, Baseview &
DTI systems) Any office machines such as calculators, money machines,
Konica/Minolta bizhub 252, etc.
organizations: Volunteer for Children Miracle's Network - Radiothon &
Telethon, Women's Council of REALTORS, and Volunteer for Special
Olympics.
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Education:
West Branch High School
Morrisdale, PA
Business Graduate
1981
Clearfield Vocational Technical School
Clearfield, PA
DECA Graduate 1981
Hagerstown Junior College Hagerstown, MD
Consumer Inquires and Telephone Investigations credits
1991
WESLEYAN COLLEGE Macon, Ga
Business Management/Marketing & Advertising w/minor in Communication
2008 - 2012