Malinda M. Insley

**** *** ***** **** ****

Anderson, SC 29625

717-***-**** abikel@r.postjobfree.com

CAREER SUMMARY

I am an engaged business management professional with more than 20 years of

IT experience. I possess multiple skills covering many fields including -

IT operations management, infrastructure development, construction of data

centers, project management, procurement, budget management, personnel

management and documentation of processes. I have been an IT manager where

I led day to day operations as well as set 3-5-7 year goals.

PROFESSIONAL EXPERIENCE

IT Support Analyst April 2009 - March 2010

Systemtec/Blue Cross Blue Shield of South Carolina Columbia, South

Carolina

. Coordinate the activities internally between business and legal

areas and externally with vendors in acquiring I/S software and

services agreements

. Assisted in multi-million dollar negotiations to achieve best

value agreements

. Responsible for company savings of over $2.4 M in collectively

negotiated contracts

. Create, maintain and proactively monitor the legal agreements

database for timely and accurate milestones

. Ensure that processes meet changing business unit conditions

. Identify, propose and influence time and cost efficiency

solutions to management

IT Manager 2008 - 2009

Kautex Textron Lavonia, Georgia

. Provide 24x7 production support to a 170,000 sq. ft. facility

generating $120M in Georgia with a 30,000 sq. ft. satallite

facility in Alabama

. Facilitated with my internal customers the creation, development

and implementation of MRP-Shopfloor systems interface solutions

. Responsible to document and monitor compliance of Sarbanes Oxley

for a smoothe external audit review

. Cross functional group facilitation for root cause analysis and

problem resolution for new and existing initiatives

. Responsible for $1M IT budget management for two facilities

. Maintain asset management of software and hardware for a facility

of 300 employees and over 50 different applications

. Participated in the successful execution of projects that saved

the company $36K-$72K per year

. Acted as primary point of contact for third party technical

support for manufacturing issues

Manager Technical Services 1998 - 2007

The Boyds Collection, Ltd. Lp. McSherrystown, Pennsylvania

. Manage the development and implemention of an IT system with

maximum efficiency and effectiveness, achieving networking uptime

of 98%.

. Define future requirements and coordinate planning for IT systems

improvements based on technological development needs.

. Responsible for management of a $500K - $1M IT budget supporting

8 separate facilities, 140+ remote salespeople, and 500+

companywide associates

. Negotiated and maintained contracts for telephone, data circuits,

infrastructure equipment, software licenses and vendor services

. Researched and negotiated leased equipment contracts while

working closely with the company's legal and fiance sdepartmets

for the best possible solution being cost conscience without

overlooking minimal contractual requirements

. Responsible for writing/distributing and reinforcing IT Policy

Guidelines defining the proper use of company owned computer

technology

. Responsible for IT staff hiring, one on one and group training,

departmental supervision and help desk operations for onsite and

field users

. Cultivate cross functional interoffice and vendor relationships

ensuring company and departmental integrity and professionalism

. Project manager for the roll out of a new 140 person remote sales

team and a 45 person offsite call center resulting in $1.5+

million in annual cost savings

. Oversee network management domestically and internationally,

including WAN, LAN and remote access capabilities

. Research, choose and implement the 37 POS in each newly built

Boyds Bear Country retail store locations

. Designed and implemented networking and connectivity and provide

technical support

for two 128,000 sq. ft. custom designed retail stores with a $1M

budget for each location

Technical Support Analyst - AS/400 System Operator 1996 - 1998

York County Information Services York, Pennsylvania

. Responsible for providing service, support and training to York

County Nursing Home

. Support & maintain one AS/400 and two Novell NetWare 4.11 servers

. Developed & implemented documented interoffice computer operation

procedures

Administrative Computer Assistant 1988 - 1994

Shenandoah University Winchester, Virginia

. Responsible for providing AS/400 mainframe, pc and printer

support for all administrative offices on campus

. Heavily involved in the implementation of the campus debit card

and residence hall security systems

. Can be credited for the sole implementation of a campus-wide

graphics design office using Aldus Pagemaker and creating all

campus flyers, publications, programs and announcements

ADDITIONAL KNOWLEDGE

Microsoft Operating Systems, Microsoft Office Products (Word, Excel,

Power Point), Adobe Professional, Exchange 5.5 and 2000, DNS, MS

Project, LiveState, Symantec Antivirus, Cisco VPN, Desktop Pulishing,

Crystal Reports, MAS 200, Citrix, PosiTouch POS, Avaya Definity &

Prologix, IVR, BCMSvu, UPS Worldship, UPS Connectship, AS400, Siebel,

Integrated Asset Management System (Iams), WMWare, Trans4M, Blackhawk,

IBS Demand Driven Supply Chain Software, SOX, TQM, LEAN, Six Sigma

EDUCATION

Bachelor of Business Administration - Management 1988 - 1992

Shenandoah University Winchester, Virginia

CONFERENCE/TRAINING

Disney Institute - The Keys to Excellence 2006

. Leadership, Service, Management, Loyalty

Carlisle, Pennsylvania

Woodstone - The High Performance Model 2005

. Communication, Empowerment, Leadership, Morale

Hunt Valley, Maryland

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