R sum for Randy Colver

**** *** ********* **., ********, GA 30213

Hm. 770-***-****; Cell 678-***-****; abijnv@r.postjobfree.com

Technical Seasoned, self-motivated documentation analyst with successful track

Profile record in technical writing, editing, and proofreading. Skilled in MS

Word, Excel, PowerPoint, Publisher, VISIO, Outlook, RFP Machine and PMAPS

dB tools and Symantec's Control Compliance Suite; familiar with graphics

software. Excellent interpersonal and communication skills. Holistic

Information Security Practitioner (HISP) certified.

Experience Technical Writer for Information Security at BCD Travel, Atlanta, GA

Dec. 2006 - Current duties include developing, writing, and maintaining policies,

Current standards, guidelines, and procedures for IT and Information Security

departments. Documentation lifecycle includes creating VISIO flowcharts

and detailed, step-by-step procedures, maintaining the documentation in

QISS documentation repository and Symantec Control Compliance Suite for

review, publishing and auditing purposes, and developing and maintaining

PMAPS dB for RFP responses for IT and Security departments. Trained in

information security standards and best practices including ISO 27001,

PCI DSS, and Mass. Data Privacy law. Familiar with COBIT and ITIL.

Duties include writing and editing IT department newsletter, Bits &

Bytes.

1994-2006 Freelance Technical Writer and Writer/Editor for Atlanta City Church

Performed freelance technical writing for RobinSoft. Edited and

formatted dB software user manual.

Edited sermon notes, proofread church newsletter/bulletin, marketing

materials and other publications. Wrote weekly small group discussion

notes. Designed adult class workbooks and children's curriculum.

Supervised team to re-engineer training project including documentation

and PowerPoint presentations. Trained several administrators with MS

Word.

1993-1994 The Coca-Cola Company, Atlanta, GA

Technical Writer consultant with Information Planning and Management

Department. Completed Project Manager's "Route Map" documentation for

company-wide implementation. Responsible for moving the stalled project

to completion.

Interacted extensively with management to create PowerPoint

presentations, including flow-charts and diagrams.

Assisted other technical writers with editing and proofreading their

documentation.

1988-1993 GTE Interactive Services, Atlanta, GA

Documentation and Quality Assurance Analyst - Developed, organized, and

maintained award-winning user documentation for retail telecommunications

and point-of-sale software packages.

Position required extensive research and interviews with software

programmers, project managers, and end users to create user-friendly, but

technically accurate, documentation.

Completed technical writing training at Tampa, Florida.

Researched, installed, and maintained complete desktop publishing

workstation.

Created styles and templates according to company specifications.

Formatted headers and footers; created table of contents and indexes.

Captured screen graphics for insertion into documentation. Created and

installed on-line help.

Created user flip chart for point-of-sale device trouble shooting.

(Published as an example in The Ventura Design Companion by Jesse Berst

and Barbara Roll.)

Tested point-of-sale software for retail businesses. Performed

regression tests on NCR 200 and NCR 650 using UNIX and UNIFY.

Worked closely with support team for quality assurance. Created a

step-by-step help guide for point-of-sale users to provide system support

and troubleshoot problems. Editor of employee newsletter.

Education Christian International College, Santa Rosa Beach, FL

1993-1994 Received Bachelor of Theology degree.

1986-1987 Control Data Institute, Atlanta GA

Completed computer programming and operations course. Accurately

documented, coded, and debugged programs in COBOL, Pascal, and Basic.

1972, 1979 University of Alaska, Anchorage, AK

Received Associate of Arts Degree in Fine Arts.

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