Customer Service Manager

J

ose Gabriel Del Valle

**** ***** ***, *** **, Bronx, NY, 10453 Tel. 646-***-****

************@***.***

OVERVIEW: Intelligent, ambitious, highly motivated, personable, hard

working, computer literate, career oriented, fast learning,

team oriented individual seeking challenging, growth

oriented. entry level position where acquired knowledge,

experience, training and educational background will be

utilized to successfully contribute to the growth and well-

being of a well-established enterprise.

EDUCATION: St. Johns University, Jamaica, NY

Bachelor of Science in Computer Science/Business option,

GPA 3.0 in computer science, expected graduation 2011

EXPERIENCE: Washington Heights Parking- New York, NY- Manager

06/08 - Present

. Demonstrated ability to maintain composure and work

efficiently in a fast paced, customer service oriented

environment

. Maintained computer details using company software.

. Promoted rapidly from attendant to manager to assist

supervisor of daily company operations.

A&G Wireless Network, Corp.- Brooklyn, NY- Owner

01/06 - 06/08

Operator of startup retail wireless store, increased sales by 15%.

( Managed Point-Of-Sales Software for business.

( Knowledge in product development and marketing; long and

short term planning; personnel supervision and project

management.

NYC Police Department- New York, NY- Police Officer

07/02 - 01/05

( Performed general patrol duties including writing traffic

tickets and responding to emergencies. Utilized verbal

rather than physical skills to diffuse angry, aggressive

and confrontational situations; member of specialized

unit.

( Conducted domestic violence investigations, maintained

extensive computer documentation and testified in court.

Datek Online Brokerage Services- Jersey City,NJ- Customer

Service/Sales Rep

03/00 - 07/02

Processed customer inquiries and complaints in a professional manner.

Researched and resolved account problems as warranted.

Prepared weekly and monthly computerized reports.

Assisted in supervision of 15-20 account representatives.

Ability to remain patient and productive in a fast paced environment and

work well under pressure.

LANGUAGES: Fluent in Spanish.

SKILLS General: Strong background in all aspects of

customer service and support, strong phone skills.

Excellent organizational, planning, interpersonal and

communication skills.

Computer:

Operating systems: Windows98, XP, Vista, 7*, UNIX*, LINUX*

Programming: C*, C JAVA*, XML*

Applications: Windows Office Suite, SQL*, Data Mining*

(*Fundamentals)

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