Customer Service Manager

Stacie R. Barrett

*** ***** **** *****

Centerville, GA 31028

Home Phone 478-***-****

Mobile Phone 478-***-****

Email: abijbo@r.postjobfree.com

Career Objective

To utilize vast array of sales and leadership experience and connections

along with promoting and event planning skills to strengthen the image and

boost brand awareness for an established company all while providing

immaculate customer service in order to enhance the overall experience.

Education

Executive Master of Business Administration, March 2011, Wesleyan College,

Macon, Georgia

Mass Communications, Bachelor of Arts, July 2008, Fort Valley State

University, Fort Valley, Georgia

High School Diploma, June 1996, Blackville-Hilda High School, Blackville,

South Carolina

Work Experience

August, 2007 - Present, Fort Valley State University

Marketing Assistant, Office of Marketing & Communications

. Managed advertising budget filling brand new 951 bed residential

living complex

. Entrusted with six figure campaign budgets

. Assisted with marketing campaigns that led to record-breaking

enrollment

. Instrumental in reinventing the university's image

. Pitched stories to the media to increase brand awareness

. Composed press releases

. Contributed to university blog

. Tracked university's media appearances

. Managing office financial records

Student Program Manager, Campus Life and First Year Experience

. Coordinated Wildcat Stadium Grand Opening publicity that filled 10,000

seat stadium

. Managed 4th Annual Wheels in the Valley Media Outreach Campaign; most

coverage to date

. Collaborated with a popular television network to secure free,

national coverage for FVSU

. Coordinated the largest and most revenue generating Business After

Hours Silent Auction

. Responsible for planning and directing university events

. Secures substantial media coverage across the southeast for special

events

. Assists with managing of 26 organization budgets

. Supervises and provides training for student workers and part time

staff

Recruitment Coordinator, Office of Recruitment

. Managed recruiting schedule for the university that produced second

year of record-breaking enrollment

. Implemented groundbreaking relationship with Jobs for GA Grads,

bringing 1,000 prospective students to campus annually

. Arranged customized tours individuals and groups

. Supervised and trained tour guides

. Assembled information to forward to prospective students

June 2005-April 2007, 13WMAZ-TV

News Assistant

. Wrote and edited compelling stories for Central Georgia's number one

newscast

. B Block Producer

. Edited video on a non linear system `

. Scheduled guests, conducted interviews

. Served as liaison between state and local officials

Production Technician

. Assisted producers with editing graphic layout

. Created graphics for producers to use in various shows

June 1997 - March 2005, Sears Automotive

Customer Service Manager/Advisor

. Provided support for sales staff to deliver customer service

. Responsible for employees' time management

. Issued surveys and updated customers on the progression of their

services

. Trained associates on company polices and how to properly assist the

customers

Credit Manager

. Opened and maintained commercial accounts

. Trained associates conducted meetings to inform associates on

progression of goals set

. Implemented strategies to increase profitability

. Conducted meetings with performance updates

Honors and Activities

. Recipient, FVSU Deans List, Spring 2005-Fall 2007

. Member, Middle Georgia Association of Black Journalists, 2005-2006

. Recipient, Sears Outstanding Performance Awards, 1998-2000, 2001, 2004

. Recipient, Sears President's Circle Level Credit Achievement Awards,

1999, 2000

. Member, Non-Traditional Student Organization, 2007-2008

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