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Customer Service Assistant

Location:
Anderson, SC, 29625
Posted:
October 26, 2010

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Resume:

Mary Hazel Owens

*** ******* **** ********, ** **625 H864-***-**** C518-***-****

abij5r@r.postjobfree.com

Summary of Qualifications:

. DEPENDABLE, ORGANIZED, HARD WORKING,DEDICATED EMPLOYEE

. 5 YEARS PAYROLL EXPERIENCE

. 20+ YEARS EXPERIENCE OFFICE SUPPORT/RECEPTIONIST

. MULTI-LINE SWITCHBOARD

. COMPUTER/MICROSOFT WORD, EXCEL, ACCESS

. RECORDS MAINTANENCE FILING

WORK EXPERIENCE:

B2EMobile Financial Services 2/10 -

8/10

Payroll Specialist

Enter payroll for various companies, print checks, reports, bill customers,

pay company taxes weekly, prepare and file company quarterly taxes.

Various other responsibilities as needed.

AppleOne Employment Service, Greenville, SC

8/08-2/10

Collections

Called customers for past due balances, put accounts on credit hold if

balances were 45 days past due. Researched accounts proof of deliveries.

Entered invoices for payment. Matched and filed confirmations to purchase

orders. Daily entry of payments, maintained and updated AR aging reports,

sent aging report to bank on daily basis, made calls for past due

accounts, mail pick-up and distribution.

Tech Valley Communications, Albany, NY 4/05-

7/08

Accounts Receivables/Collections Manager/ADP Payroll/HR Assistant

Supervised the input of payments, made deposits, contacted customer for

past due balance, set up payment arrangements with customers, sent

customers to collections. Responsible for monthly reports, covering the

switchboard on a weekly and monthly basis, payroll, HR assistant and

various other responsibilities as needed.

Whitney M. Young Jr. Health Center, Inc. Albany, NY

2/97-4/05

Financial Services Coordinator/Facilitator

Enroller/Telecommunications/Customer Service Specialist

Input statistical information and maintained analysis reports, run

statistical reports, UDS yearly reporting. Enrolled applicants for

Medicaid, acted as representative for Medicaid applicants. Maintain

telephone system, program phones. Install Internet software and maintain

Internet system, along with various miscellaneous responsibilities.

Trouble shoot computers when departments are having problems, load and

maintain software, order and install computers maintained inventory of

computers. Maintain telephone system, program phones. Install Internet

software and maintain Internet system, along with various miscellaneous

responsibilities. Assisted with "self-pay" patients along with others with

limited or no means of paying for services. Determined if patients

qualified for assistance Medicaid, SSI, Child Health Plus Programs or

other government support or private plans. Assisted patients with current

balances and set them up on a payment plan in an effort to avoid sending to

collections. Research of billing to receive payment from Insurance

Companies, I assisted patients with the Breast Health Partnership Program

(free to low cost of Mammograms); assist teenagers with the STARS Program

along with various miscellaneous responsibilities.

Better Health Plan, Inc. Albany, NY

2/95-2/97

Office Coordinator/Receptionist/Marketing Assistant

Assisted Provider Relations with credentialing, typing, filing provider

listings, back up for phones, filing, mailings, data entry, updating and

record keeping for marketing department, batching marketing applications,

logging of batching, minutes in meetings for various departments, assist

Project Leader, inventory, purchasing, proficient in various other office

duties.

Mary Hazel Owens

205 Hunters Lane Anderson, SC 29625 H864-***-**** C518-***-****

abij5r@r.postjobfree.com

EDUCATION:

1/76 - 6/76 Hudson Valley Community College, Troy, NY

Business courses, Business Law, Accounting, Statistics

1975 Graduated - Troy High School, Troy, NY

Business Degree

Business Training:

09 Collections Law

07 NYS Notary

06 ADP Report Smith

05 Microsoft Word 2000 Advanced

05 Microsoft Access 2000 Basic

04 Microsoft Excel 2000 Advanced

04 Outlook 2000 Advanced

04 Microsoft Word 2000 Intermediate

04 Microsoft Excel 2000 Intermediate

04 Outlook 2000 Basic

03 ADP Payroll

03 NYSDSS Medicaid Facilitator Enroller Training

01 How To Troubleshoot and Maintain PC's Workshop

Business Experience:

Switchboard, Various Copiers, Fax Machines, Mailing/Postage Machines, UPS

Mailings, FedEx Mailings

Miscellaneous:

New York State Notary

Certificate of Achievement from: American Cancer Society

Letter of Recognition from: Veterans Administration Hospital

References upon request



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