Customer Service Project

Jessica Colbeck *** *th Ave., Brookings, SD *****

abiick@r.postjobfree.com 303-***-****

Education

South Dakota State University, Brookings, SD (Anticipated Graduation Date 2011)

Bachelor of Arts Degree Communication Studies and Theater

Minor: Sociology

Employment

Recreation Center Attendant, Larson Mfg. Company, Brookings, SD 2008 to Present

• Welcome visitors

• Manage incoming telephone calls

• Monitor safety of participants and spectators

• Coordinate facility scheduling

• Entertain children with activities and toys

• Instruct/assist with children’s swimming lessons

Customer Service Associate, Walmart Super Center, Brookings, SD 2008 to Present

• Assess and prioritize customer requests and respond appropriately

• Communicate store policies and procedures to customers

• Conduct merchandise returns and exchanges

• Operate service center (answer incoming telephone calls, process money transfers,

cash checks)

Cashier/CashierTrainer, Walmart Super Center, Brookings, SD 2007 to Present

• Balance customer care with cashier duties

• Assist with management of cash rotation into and out of registers

• Train new associates

• Apply strong understanding of policies and procedures to all tasks

• Create a friendly atmosphere for customers

Service Learning/ Volunteering

East Central CASA (Court Appointed Special Advocates)

• Service Learning: Developed a database of organizations in the Brookings, SD

area and raised money for Project Joy 2009

• Volunteer: Certified CASA Volunteer 2010

Green Leaf Assisted Living, Brookings, SD 2009

• Companion for a resident

• Researched the resident’s family history

• Created a scrapbook of family memories for the resident

Children’s Museum, Brookings, SD

2010

• Supervise guests

• Observe the differences between males and females

• Write reports on my observations

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