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Customer Service Manager

Location:
Graniteville, SC, 29829
Posted:
October 27, 2010

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Resume:

Danielle Robertson Glover

*** ******* **** ******

Graniteville, SC 29829

954-***-****, abii7o@r.postjobfree.com

EDUCATION

Bachelor of Arts in Communication Studies

Palm Beach Atlantic University May 2009

West Palm Beach, FL

EXPERIENCE

Assistant Manager July 2009-Present

BBQ Barn - Aiken North Augusta & Aiken, SC

• Direct the front of the restaurant, greeting customers, taking orders, and

maintaining order with the employees

• Ensure quality interaction and public relations through relationship

building with customers through positive interactions

• Maintain appearance and organization of entire restaurant and employees

• Responsible for keeping the restaurant presentable and welcoming for

customers

Communication/Marketing Internship February 2009-May 2009

Chick-fil-A West Palm Beach, FL

• Directed family nights every Friday

• Ensure the database is always updated for corporate

• Maintain appearance and organization of store

• Responsible for quality interaction and relationship building with all

customers through positive interactions

Head Hostess and Head Cashier August 2007-March 2009

Raindancer Steakhouse West Palm Beach, FL

• Trained incoming hostesses and cashiers

• Directed the front of the restaurant

• Ensured good public relations through positive interactions with customers

• Maintained appearance of restaurant and organization in the welcome area

• Maintained organization while managing all of the money for the

restaurant

Barista May 2005-October 2005

Starbucks Coffee Company Pembroke Pines,

FL

• Responsible for preparation of hot and cold beverages, cash register

transactions, store cleanliness, product merchandising, and excellent

customer service

• Maintained appearance and organization of store

• Ensured good public relations through positive interactions with customers

Mission Trip Leader Summer 2006-Winter 2008

Flamingo Road Church Cooper City, FL

• Supervised group of 12-20 students overseas

• Coordinated trips and destinations

• Familiarized students with hardships of third world countries

COMPUTER SKILLS

Proficient in Microsoft Word, Excel, PowerPoint, and Internet based research

programs



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