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Customer Service Manager

Location:
Berea, KY, 40403
Posted:
October 27, 2010

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Resume:

Carol Davey

614-***-****

abii3o@r.postjobfree.com

Current Address:

**** ******** ****

Berea, Ky 40403

Objective:

To build upon my work and volunteering experience in the community

relations field, which will allow me to further utilize and develop my

education, past work experience, as well as leadership, organizational, and

communication skills.

Education:

B.A.- Communication Studies Berea College, Berea KY

B.A.- Peace and Social Justice Cumulative GPA: 3.23

Graduated: May 2010

Related Courses:

-Public Speaking -Civic Engagement

-Persuasion -Conflict Transformation

-Intercultural Communication

-Mass Communication

-Interpersonal Communication

Skills:

Proficient in Microsoft Word, PowerPoint, and Excel

Knowledge of Photoshop, Indesign, and Web Design

Leadership, active listening, research, teamwork, critical thinking,

orating, time management, public relations writing, media deconstruction

Work Experience:

October 2010- Current Gordman's retailer, Lexington Ky

-Assist guests with merchandising selections

-Work in conjuction with large team for smooth

operations

-Customer Service specialist

May 2009- June 2010 PeaceCraft Student Manager, Berea College

-PeaceCraft is a fair trade retail store located in

Berea Ky

-Accounting, customer service, education,

advertisement design, display

design,

- Promoting/building team environment

-Coordinate volunteer schedule

-Working to solve concerns of patrons,

community members, and volunteers.

Janurary 2010 Internship with Kentuckians for the

Commonwealth

-KFTC is a grassroots organization that promotes

social change and voter empowerment

-Lobbied in State Capitol regarding KFTC

interests

-Called members/non members regarding issues

-Organized local events to reflect statewide

agenda

-Assisted with voter empowerment workshop and

voter registration training

-Helped to organize major event with over 1,000

people in attendance

-Produced press releases, secured media

coverage of events

August 2007-May 2009 Communication Supervisor, Berea College, Public

Relations

-Oversaw team of nine

students

-Produced press releases,

public relation style new articles

-Created material

geared towards soliciting Alumni and

future donor support

-Oversaw schedules,

duties, and responsibilities of the

BCNow team

-Worked as assignment

and content editor

-Worked in a confidentiality intensive environment

May 2006-August 2006 Canvasser, Field Works

-Field Works is a grassroots firm out of Washington

D.C.

-Worked on the grassroots level to obtain

signatures from registered voters securing

two issues to ballot

-Based in Columbus, Ohio but traveled to

various parts of the state as part of a

team collecting signatures and educating

voters on issues

Honors and Awards:

-Dean's List: 4 semesters -Fleur de Lis honor society

(2006)

-Mortar Board honor society (2009) -Vincit Qui Patitur

honor society (2007)

-Lambda Pi Eta- National Communication Association honor society (2009)

Volunteer Work:

August 2006-Present Opening Blind Eyes Project Chair

-Gained and maintained a body of students in

committee

-Produced Public Relations related to events and

committee

-Spearheaded task force in conjunction with community

organizers to provide a well in Burkina Faso

August 2006-Present CELTS department (various organizations)

-Habitat for Humanity

-People Who Care

-Americans for a Just Peace in the Middle East

-Kentuckians for the Commonwealth

-American Civil Liberties Union

References upon request



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