Customer Service Manager

Kiley A. Starner

**** *** ***** *****

Dublin, OH 43016

H: 614-***-**** abihnw@r.postjobfree.com C: 614-***-****

Summary

Highly focused, enthusiastic and goal-driven product manager with excellent

development, design, production, and selling experience gained through a

series of progressively responsible assignments in the specialty retail,

consumer goods and fashion industries. Successful in both corporate and

field positions and achieves consistent and reliable results with widely

diverse product categories requiring responsive collaborative team building

in rapidly changing fast paced environments. Recognized as an effective

leader capable of assuming increased responsibility and also as a valued

team player in cross-functional efforts. Key strengths include:

Product Development Graphic Design

Sales and Trend Analysis Customer Focus

Communication Detail-Oriented

Market Research Ability to Learn Quickly

Professional Experience

LANE BRYANT, Columbus, OH 2008-2010

A $1.2 billion apparel marketer for women which operates more than 700

retail stores.

Freelance Product Development

Created and developed original artwork for a variety of categories through

multiple solutions to enable product strategies with various design options

and cost constraints to meet merchant objectives.

. Successfully managed multiple projects and met aggressive deadlines.

. Assisted with the development of color and trend presentation boards.

. Executed brand right color ways and mini bodies for line presentations.

. Generated and updated data in Web PDM database and sketches for Casual

team to be sent out to all vendors.

TWEEN BRANDS, New Albany, OH 2006 - 2008

A $1 billion apparel marketer for teenage girls which operates more than

580 retail stores in 46 states and Puerto Rico (along with international

franchised stores) as well as an e-commerce website.

Assistant Textile Designer Created and developed prints,

embroideries, and yarn dyes through multiple solutions to enable product

strategies requiring various design options and cost constraints to meet

merchant objectives.

. Rapidly responded to selling strategy adjustments based on weekly

business results.

. Enhanced brand image and marketing appeal by designing labels, prints,

stripes, hangtags, and hardware.

. Continuously communicated with vendors to prepare original designs for

delivery.

. Successfully managed multiple projects and met aggressive deadlines.

. Played a key role by participating in the research and development of

seasonal trends, concepts, and color.

LANE BRYANT, Columbus, OH 2003 - 2006

A $1.2 billion apparel marketer for women which operates more than 700

retail stores.

Assistant Product Manager 2006

Partnered with Merchant Team and Product Development Manager to enhance

brand image by selecting appropriate merchandise to achieve annual sales

and margin growth.

. Collaborated with the merchant team on the development and selection of

"brand-right" assortments.

. Reviewed knit garment components for quality, color, and styling.

Approved and rejected vendor offerings.

. Ensured optimal brand fit consistency by participating in fit sessions.

. Researched and identified trends, colors, fabrications, fabric washes,

trim details through market research and communication with the vendor

community.

Kiley A. Starner Page Two

. Generated Web PDM tech packages and sketches to be sent out to all

vendors.

Assistant CAD Designer 2005 - 2006

Created and developed prints, embroideries, and yarn dyes through multiple

solutions to enable product strategies with various design options and cost

constraints to meet merchant objectives.

. Supported changes in selling approaches based on shifts in weekly

business results.

. Designed prints, stripes, and plaids to market and highlight brand

product.

. Communicated with vendors regularly to prepare original designs for

market introduction.

. Consistently and reliably met deadlines while successfully managing

multiple projects.

. Helped to research and develop seasonal trends, concepts, and color

selections.

Color Technologist 2003 - 2005

Handled and directed all color communication to vendor partners to ensure

that color quality met the integrity and quality standards of the brand.

Supervised and mentored department interns to develop and retain talent.

. Acknowledged as a high potential leader and promoted to Colorist within

one year.

. Oversaw and managed the daily workflow of the Color Lab

. Daily updated project records and file maintenance and organization.

. Worked with vendors and production to maintain schedules and delivery

dates.

. Managed and executed extensive communication to internal and external

partners by providing the technical direction and approvals to attain all

color standards and quality within a 48 hour turn-around time.

. Traveled to U.S. vendor partners for production checks, color approvals,

and to strengthen relationships.

LONGABERGER, Newark, OH 2002 - 2003

An $875 million producer of handcrafted baskets and marketer of other home

and lifestyle products that include pottery, wrought iron, fabric

accessories and specialty foods.

Technical Design Intern

Assisted the Materials Management Team in the Cut and Sew Department by

ensuring product fit and quality.

. Shared domestic suppliers' revisions internally and updated technical

specification packages.

. Evaluated and measured fabric products to ensure specification

measurements were met.

. Communicated product approvals to Materials Management Team.

NORDSTROM, INC., Kansas City, MO and Columbus, OH 2002

An $8.8 billion fashion specialty retailer that operates 157 stores located

in 28 states in the United States.

Sales Associate

Generated revenues thorough product knowledge and friendly customer service

techniques to up-sell new offerings.

. Developed a loyal clientele with strong repeat sales by providing

excellent customer service in fast-paced environment.

. Selected to serve as representative to the Customer Service Board.

Education

BFA, Design, UNIVERSITY OF KANSAS, Lawrence, KS

TECHNICAL SKILLS

Adobe Illustrator ? Web PDM ? CAD Software U4ia ? Ned Graphics ?

Kaleidostyle ? Photoshop

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