Electrical Engineer Customer Service

Chasity L. Wright

*** ****** *****

Warner Robins, GA 31088

E-mail: abihf7@r.postjobfree.com

Home Phone: 478-***-****

Cell Phone: 478-***-**** (preferred)

EDUCATION:

Mercer University- Macon, GA

Currently enrolled, B.S.E, Electrical Engineering,

Relevant Courses:

Andrew College- Cuthbert, GA

Graduated, A.A/A.S. Business Administration/Pre-Law

.

RELATED EXPERIENCE:

L-3 Communications TCS Inc. November 2009

- present

Robins AFB, GA

Associate Electrical Engineer

. Assist Electrical and Mechanical engineers with MAP/SAP and Dragon

spear projects.

. Complete electrical and mechanical redlines by hand and in Auto-Cad.

. Aid in the development and design of modifications to Air Force hand

tools and schematics (mechanical/electrical).

. Actively participate in system test phases including system trouble

shooting utilizing electronic test equipment because of military

experience in troubleshooting electronic/communication equipment.

. Gain a stronger understanding of electrical engineering fundamentals

in both analog and digital electrical circuits.

. Assemble development and production hardware based on blue prints, route

sheets or engineering instructions.

. Usage of Microsoft Visual Basic and C++ Experience.

Comcast Communications September

2008 - May 2009

Atlanta, GA

Telecommunications Engineer

. Determined acceptability of service by reviewing picture quality

following installation or service call in order to provide the best

possible service for the customer.

. Provided customers with materials regarding channel lineup, use of

converter and company policies as they relate to the customer as well

as demonstrate these skills in order to educate customers on the use

of the equipment and company guidelines.

. Provided information on available services to new and existing

customers in order to sell additional services and attempt to upgrade

existing services.

. Pre-wired single homes and multiple dwelling units (Multi-Dwelling

Units) in order to provide ready hook-up capabilities at the time of

moving in.

. Repaired or reported all system signal leakage found while performing

an installation and in order to reduce ingress and egress.

. Properly operated and maintained installation tools and equipment.

. Reported need for vehicle repair or service when required and/or

prescribed.

. Performed installation of the Comcast Online service (Broadband)

including installing Network Interface Card or USB adapter and Comcast

Online software, connecting cable modem, modifying PC/software

configuration to establish connectivity.

. Demonstrated online service and educate customer relevant to

connecting to the service, home page, national and local content, web

browsing using URL(s), etc (Broadband).

United States Air Force Reserves August 2003

- October 2006

Robins Air Force Base

Electrical Technician/Satellite Communications Specialist

. High level of proficiency in theory of electronics including

transistors, micro-miniature components, solid-state devices, fiber

optics, parametric amplifiers, waveguide components, traveling wave

tubes, klystrons, and low-noise amplifiers; principles of computers,

cryogenics, spread spectrum techniques, satellite tracking, and servo

drive mechanisms; interpreting publications, blueprints, wiring and

logic diagrams, and schematics; communications theory; principles of

fixed, transportable wideband and earth terminal communications

systems, equipment and their operational procedures; satellite orbital

mechanics; data analysis procedures; test equipment and circuit

analysis; principles of multiplexing, analog-to-digital conversion,

and digital data transmission; networks associated with wireless

communications, multi-channel equipment; installing and testing

practices; atomic frequency generating devices; voice and record

communication equipment including manual and semiautomatic

teletypewriters operation and Defense Information Agency technical and

satellite control and testing.

JenStar Entertainment

August 2002 - July 2007

Atlanta, GA

Assistant Office Manager

. Vital role in discussions to facilitate and mediate contract

settlements.

. Managed the completeness of transaction of documents between JenStar

and outside vendors.

. Minimized the lapse of time for reimbursements by logging expenditures

of General Manager and Vice-president of Promotions/Marketing into the

official financial data system.

. Budget and industry analysis team member.

. Ensured the timeliness of the audits for the concessionaires.

. Established meetings to discuss and arrange itineraries of clients

ADDITIONAL EXPERIENCE:

Blue Bird Inc.

May 2002 - August 2002

Fort Valley, GA

Expeditor/Purchasing Agent intern

. Controlled inventory by validating orders and implementing new supply

chain strategies that decreased lost/misplaced equipment and parts.

. Increased multiple item sales by 20% through strong knowledge of

supply chain (logistics), bus products, and customer service.

Andrew College

August 2001 - May 2002

Cuthbert, GA

Residential Assistant

. Served as office ambassador to students and guest of the office to

provide referrals ad information regarding office activities.

. Promoted wellness, psychological awareness, and fitness programs for

students.

. Provided administrative support to ensure the efficiency of the

office.

ADDITIONAL INFORMATION:

. Highly proficient in the use of MSOffice suite.

. Highly proficient in the use of Microsoft Visual Basic with programming

experience in C++.

Contact this candidate