Jane C. Ruggles

**** ** ********* ********* *******

Portland, Or 97234

503-***-****

abigqx@r.postjobfree.com

ACS - Affiliated Computer Services, 2006 - 2009

Inbound Call Center for Boost cell phones

- Activated cell phones; solved and fixed problems; added money to

accounts; lost and stolen cell phones; general troubleshooting.

Sales

involving additional features on phone and newer models of phone.

Scripted and unscripted conversations used.

Portland Community College, 1989 - 2003

Administrative Assistant, Microelectronics Department

- Provided customer service to students, instructors, and

public

over the telephone and in person offering department information

and guidance.

- Screened and processed applicants and verified eligibility

for

the Microelectronics program.

- Reviewed and prepared reports; coordinated and attended

advisory meetings; created and maintained databases; input all

information into college database.

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