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Human Resources Customer Service

Location:
Europe
Posted:
January 17, 2015

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Resume:

Dianne P. Lowther

** ******** *****

Westerly, RI 02891

401-***-****

401-***-****

Email: abign6@r.postjobfree.com

OBJECTIVE: Human Resources Management Position

SKILLS:

*Labor and employee relations

*Benefit Administration

*Strategic Planning

*Employee development

*Talent Management

*Performance Management

*HRIS systems; Oracle, ADP HR Perspective, Budget Sense

*FLMA, EEO, HIPAA, COBRA, FSLA

EXPERIENCE

2011 to 2014

Arlington County VA

HR Liaison/Generalist

Served as HR Liaison/HR Generalist for Arlington County and worked as a

conduit for Corporate Human Resources Department and the largest

Division within the County’s 4000 FTEs for all levels of employees.

Achievements:

Implementation of paperless employee evaluation system

Safety Award-for employee safety training

Merit Award for outstanding performance in HR

Bonus Award for best practices as HR Liaison

2004 to 2009,

Waterford CT Public Schools District

Director of Human Resources

I was responsible for all Human Resources programs & practices for the

district. These responsibilities included all labor relations &

contract negotiations for six unions comprised of nurses, psychologists,

teachers, administrators, secretaries/clerical, food service, para-

professionals, custodians and maintenance workers. I was also

responsible for recruitment, compensation & benefits, workers

compensation, unemployment, training, performance management, health &

safety. The district was comprised of 800 employees, 3,500 students, and

a budget of $40,000,000.

Accomplishments:

* Created centralized Human Resources Department.

* Implemented on line recruiting resulting in; reduced costs, reduced

recruiting time cycle, increased market exposure, better candidates.

*Recruitment and selection practices selected by A.A.S.P.A. as model for

other districts,

*New return to work program and managed care for workers compensation,

will substantially reduce WC costs.

* Negotiated new contracts for administrators, teachers, and currently

in the process of negotiating new contract for paraprofessionals. Able

to obtain increased employee costs sharing in health benefits, reducing

cost

to BOE. Salary increases averaged less than 3%, which were 1.5% lower

than comparative peer groups.

*Created a new performance management system for non-certified

administrators, creating synergy between corporate mission, training and

goals.

*Created new flextime and on call system.

*Changed time keeping system, reducing potential liability for law suit

exposure.

1999 to 2004, City of New London, New London CT

Director of Human Resources:

Directed all Human Resources practices, programs, and budget including

training, recruiting, employee benefits, safety, workers compensation,

performance management, employee development, affirmative action,

rewards & recognition, and pension programs. I was responsible for

labor relations and negotiations for five unions.

Accomplishments:

*Negotiated union contracts,

*Implemented new defined contribution pensions, resulting in decrease

costs to organization.

*Implemented new HRIS (HR Perspective) that improved efficiencies.

*Implemented new Affirmative Action Plan resulting in increased

diversity & minority hiring.

*Developed New Personnel Policy Manual, resulting in less exposure to

law suits.

*Created new recruiting programs that reduced employee recruitment time

by 28%.

*Selected for Executive Leadership Institute, completed 3-18-01,

received excellent executive public administration management training

through college graduate programs around the country

1998-1999 A/Z Corporation, North Stonington, CT

Director of Human Resources:

Directed and administered all Human resources functions and programs;

including employee benefits, workers compensation, training, performance

management, employee development, affirmative action, internal

communications, rewards & recognition programs.

Accomplishments:

*Developed and implemented new Human Resources department created all

policies and procedures.

*Recruited more than 100 employees for new division of company.

1990-1998 Yankee Gas Services of Northeast Utilities Hartford, CT

Business and Human Resources Consultant

Responsible for Customer relations, Human Resources functions, policies,

procedures, and programs.

Accomplishments:

*Successfully aligned business objectives and human resources strategies

by reengineering the Human Resources Department, reducing operation

costs, and improving services. Implemented new HRIS (People Soft)

resulting increased operational efficiency and service; on line access

to policies, procedures, and forms that improved customer service

*Developed policies and procedures for Customer Service and Credit dept.

that improved operations.

EDUCATION/CERTIFICATIONS

M.S. Labor and Industrial Relations/ Human Resources University of Rhode

Island, Kingston, RI

B.S. Management Science

Kean College (Kean University), Union, NJ

Certified (SPHR), Senior Professional in Human Resources

Executive Leadership Institute Graduate

NFBPA-Executive Leadership Institute

Professional Organizations

*American Association of School Personnel Administrators, CT Past

President

*Society for Human Resources Management

*Human Resource Leadership Association, Board of Directors

*New England Human Resources Association

*National Forum for Black Public Administrators

*International Personnel Management Association-HR Board of Directors



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