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Manager Customer Service

Location:
Naples, FL, 34108
Posted:
October 29, 2010

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Resume:

Kimberley M. Waters

*** **** *** *****, ****** Fl 34108 239-***-****

abign0@r.postjobfree.com

RETAIL MANAGEMENT

Objective Management and/or customer service position in Naples, Florida.

Summary of Experience

Experienced professional with extensive knowledge of running a retail

store including: increasing sales revenue, managing and training of

employees, merchandising, pricing and discounting, advertising, and

maintaining a continuous product turnover. I have a proven record of

improving operational processes while raising annual sales and lowering

overhead costs. I have also expanded a current business line by designing,

organizing, stocking, and opening a toy store, The Lemon Drop Toy Shop, in

New London NH. I have a fabulous local clientele base in Naples through my

work with Cache and Juicy Couture with the main emphasis in extensive

customer service.

Experience Assistant Manager

May 2010 - October 2010 Juicy Couture at the Waterside Shops

Naples, FL

. Clientele Manager

. In store event planner

. Scheduling of employees

. Invoice and inventory control

. Visual Merchandising; Floor Sets; Window Sets

. Marketing

. Recruiting

Co-Manager

July 2009 - May 2010 Cache at the Waterside Shops Naples, FL

. Scheduling of employees

. Invoice and inventory control

. Visual Merchandising; Floor Sets; Window Sets

. Marketing

. Recruiting

. Organized and Executed The Fundraiser and Clothing Drive

for Abused Woman and Children of Naples, Florida.

. Participated in EDEN of Florida Fashion Show for Autism.

. Promoted from Assistant Manager to Co-Manager within

three months of employment.

Manager and Head Buyer

May 2005 - March 2009 The Lemon Twist Inc. New London, NH

* Promoted to management position within three months of

employment.

* Head buyer for women's, men's, and children's clothing,

shoes, and accessories.

Sample company's include: Eliza B, Heartstrings,

Fornash, Lilly Pultizer, Molly B, Nic and Zoe, Skirtin

Around, Stephen Salario, Simply Accessories, Vera Bradley,

Vineyard Vines, and more.

* Employee hiring and training

* Payroll management

* Invoice and inventory control

* Visual merchandising

* Produce weekly copy for print ad

* Raised gross sales by over 60% since starting position.

Manager and head buyer

September 2008 - March 09 The Lemon Drop Toy Shop New

London, NH

* Designed layout to open new location in a three week time

period

* Painted walls and installed shelving for new product

* Ordered inventory to stock new location

* Organized 'Grand Opening' with community involvement

* Recognized in Nov/Dec issue of 'Kearsarge Business Journal'

for success in management in opening of new store

* Rotate inventory to stay current with young trends

* Produce weekly copy for print ad

Education Barron Collier High School, Naples, Florida

2000. - 2004

Editor In Chief - Barron Collier Yearbook 2004

* Degree with honors

* 4 Years of Varsity Tennis

Lynn University, Boca Raton, Florida

2004 - 2005

Interests Proven ability to gain trust and respect from both employees

and customers.

Ability to assure customer will return and will be fully satisfied

with product.

Looking to grow in knowledge of the clothing and accessory industry

as times and trends change daily.



Contact this candidate