Michael J. Szajek, EDP
***** ***** ********** ******, *****, IL 60482 • H: 708-***-**** C: 708-***-**** • abig2c@r.postjobfree.com
I. T. OPERATIONS / DATA CENTERS / SERVICE DELIVERY / PROJECTS & PROGRAMS
A high-impact manager with a solid history of finding ways that IT can add value to business
operations -- matching corporate objectives to productive technologies.
• Successful background of leading teams and managing complex projects that improve
services to a broad variety of internal and external customers.
• Especially skillful in analyzing problems and opportunities, designing cost-effective solutions,
marshalling necessary resources, and implementing those solutions on time and under budget
-- exceeding requirements and expectations.
• Technical knowledge and applications: workflow/procedure analysis; policy management,
billing, decision support and reporting systems; and call center technologies.
Core Competencies:
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Improving Processes, Procedures & Maximizing Client/Customer Satisfaction
• •
Productivity Implementing Data Security Systems
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Hiring, Training, Coaching & Team-Building Coordinating Large, Complex Projects
• •
Balancing Budgets, Resources & Negotiating Contracts with Vendors &
• •
Schedules Suppliers
Providing Cost-Effective Business Controlling Expenses & Boosting Profits
• •
Functionality
Managing Facilities, Systems & Equipment
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PROFESSIONAL BACKGROUND
THE BRADFORD GROUP (marketing of fine collectables) Niles, IL 1990 –
2010
Computer Operations Manager (1994 – 2010)
Managed daily operations and directed a staff of eight Operators. Ensured that department goals and objectives were
met (including batch production and document printing) to support business needs.
Participated on a cross-functional team to develop and implement TransPromo strategy. Eliminated one mailing,
•
reduced mailing costs (anticipated to be 10% annually) and improved customer offer response.
Administered Top Secret Security Software effectively, adhering to PCI-DSS compliance requirements.
•
Significantly reduced Payment Card handling liabilities.
Prepared and analyzed the annual department budget (about $1 million). Monitored expenses and verified
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scheduled software and vendor bills to ensure costs remained within budget.
Key Accomplishments:
Negotiated vendor maintenance agreements, approaching $70,000 annually. Stabilized and reduced costs by
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negotiating five-year service agreements with TPS and Powerware.
Recommended and negotiated a settlement with Eaton-Powerware for UPS failure. Resulted in a full-year service
•
fee refund of $5,000 and a UPS unit removal at no cost.
Analyzed Operational and Security Service requests, averaging 100 - 150 per month. Improved response rates,
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customer satisfaction and the IT department’s reputation.
Coordinated procurement needs with infrastructure project teams. Reduced overall costs through competitive
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vendor bidding.
Planned and implemented a Document Processing Center (with print & insertion facilities) in the consolidated
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Distribution Center, completing this project on time and under budget. Improved workflow and document thru-put,
and also provided faster shipment capability.
Led the Operations team through Y2K testing. Validated system integrity and availability,
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eliminating potential losses due to system failure.
Justified and managed printer upgrades for four Document Centers located in Niles and Bensenville, IL,
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Jacksonville, FL and London, Ontario -- including six high-speed laser printers. Maintained productivity and
document quality with no business interruptions.
Coordinated and evaluated AFP conversion efforts to develop and implement page & form definitions. Reduced
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errors and improved document quality.
Operations Supervisor (1990 – 1994)
Led the Operations team in mainframe outsourcing effort to PKS. Better performance and system
availability resulted from this system migration, and the staff was reduced by 30%.
Supervised an Operations staff of four to ensure that daily batch processing, tape handling,
•
report & document printing and report distribution were handled effectively.
Ensured that department goals and objectives were met, and that reports were delivered on
•
time to meet business needs.
CARSON, PIRIE, SCOTT & CO. (IT division) Chicago, IL 1986 –
1990
Shift Supervisor / Lead Operator / Senior Operator
Organized and led an Operations transition team for IBM Services.
•
Successfully migrated all systems to Boston Stores in Milwaukee, WI.
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Coordinated the Operations Team and implemented a Disaster Recovery Plan at Comdisco.
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Effectively validated their Business Continuity Strategy.
Managed multiple Operating and Client systems, ensuring system availability and customer
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satisfaction.
EDUCATION, CERTIFICATION & TRAINING
DEPAUL UNIVERSITY, Chicago, IL 1990
Bachelor of Science – Commerce
MICROTRAIN TECHNOLOGIES, Chicago, IL 2010
Project Management Training Program, CAPM (in progress);
ITILv3 Foundation Certification (in progress)
Microsoft Project Training
Six Sigma Masters Program- Six Sigma Green Belt Training, Chicago Deming Association - 2010
EDP (Electronic Document Professional) Certification, Xplor International - 2003, 2008.
Quality Improvement Process – Train the Trainer, Philip Crosby Quality College – 1989.
Quality Training – Carson, Pirie, Scott (Information and Communication Systems) – 1989.
Computer Programming Certificate, CLC (Computer Learning Center) -1982.
Additional training in:
Quality Improvement Process, Leadership skills, Project Management, MF, CA Top Secret,
Webinars on current Security and Management topics (using Social Media, Hacking prevention and
PCI).