David H. Kee

***** ****** ***** ** ********, VA 20165 703-***-****

abifu1@r.postjobfree.com

SKILLS SUMMARY

Twenty four years of progressively responsible professional experience in

information technology, in the government contracting, commercial, and

financial sectors. Experience includes fourteen years of project

management, and sixteen years of analysis in the areas of customer

management, requirements gathering, analysis and definition, software

design, and business process reengineering.

. Total Program Management responsibility for multiple programs

involving multiple customers

. Manage expectations of both federal and commercial customer base, to

include FDIC, US Forest Service, Department of State, USMC, Labbook,

Clarus corporation, and Microsoft Corporation

. Program and project start-up, proposal writing

. Profit / loss and budget responsibility, contract monitoring and

management, and staffing

. Manage day to day operations for multiple projects and tasks

. Project management of helpdesk/customer service functions, software

development, data entry, and training

. Previous Software development and computer based training development

experience

Skills Matrix

Category Tool Experience

(years)

Project Management Tools

and Software

Microsoft Solutions 3

Framework

PMP concepts and 10

practices

Microsoft Project 12

Microsoft Viso 10

Visual Source Safe 7

Crystal Reports 17

Microsoft Office 17

Applications

Helpdesk / Call Center

HEAT - Call Tracking 12

Software

ACD and IVR concepts and 9

set-up

CISCO VOIP - IVR 2

Database Knowledge and

Software

Relational Database 14

concepts

Microsoft Access 14

SQL Server 10

Oracle 2

Software Development

Visual Basic 4

Microsoft eCommerce 1.5

development suite

(BizTalk, eCommerce

Server)

EDUCATION AND TRAINING

B.S. in Business Management, concentration in Personnel Administration,

Virginia Tech, 1984

PROFESSIONAL EXPERIENCE

BAE Systems Information Technology - Herndon, Virginia June 2001 -

Present

Program Director

. Total Program management responsibility for five contracts with three

federal agencies, and a total staff of 16 full time employees and 4 to 7

part time staff.

. Total program contract values in excess 2.5M annually. Responsible for

profit and loss, contract administration, continuation of work, staffing,

customer interface.

. Program Manager and Call Center Manager for US Forest Service

helpdesk contract. Total program value to date is in excess of 6M

with 10 Full time employees, and 5 part time employees, on multiple

shifts and schedules

. Oversee day to day operations of USFS Interagency Incident Systems

Helpdesk with multiple shifts and seasonal coverage.

. Support six proprietary software applications used by first

responders and the wildland fire community to support forest fire

and other incidents on federal land.

. Seen as subject matter expert for five of the supported

applications.

. HEAT administrator, HEAT database administrator, ad hoc report

design as requested by customer.

. All service level agreements have been met since implemented in

2006.

. Customer surveys since 2004 reflect an average rating of 98% for

an "Outstanding Helpdesk experience"

. Set-up call center, established policies and procedures, staffed

call center, defined technical needs and set-up technical

requirements for helpdesk phones and call tracking system within 3

months of contract award date.

. Secured exercise of option year on USFS contract in 2002 and 2003,

and award of new USFS contract in July 2004 and January 2006, and

contract extensions for 2007, 2008, 2009, and part of 2010.

. Program management responsibility for Federal Deposit Insurance

Corporation. Current contract for training, desk-side coaching, and

helpdesk for FDIC Legal division. Previous day to day management of

FDIC software development and examiner helpdesk projects.

. Current contract valued at 1.0M with 2 employees, for three years.

. Successful re-compete and award of new training contract at current

staffing levels. Successfully won recompete for training contract

in March 2006 and July 2010for one year with two option years.

. Managed day to day operations of FDIC Examiner HelpDesk function

from 1997 - 2000, and 2001 to end of contract in December 2004.

Secured three contract extensions for FDIC helpdesk contract.

. Managed day to day operation of FDIC software development projects

for three software applications from 1997 to 2000, and 2001 to

2002.

. Program management of three Department of State contracts, both prime

and sub contracts with yearly value of 700K.

. Foreign Services Institute - Project management for network/server

support and architecture, and tier 2 and 3 desktop/printer support.

Two full time staff. Secured new one contracts each of the past

three years.

. Consular Affairs - Project management of sub contract for one full

time database administrator/systems analyst and trainer

. Secretariat/Executive Secretariat - Project Management for sub

contract for one senior network technician

. Operations Superstar award 2002

. Manager of the year, and quarter 2003

. Team Award for Forest Service Helpdesk 2006

CrossTier - Fairfax, Virginia 2000 - June 2001

Senior Project Manager

. Manage development staff of between 5 and 16 employees at all levels

performing large and complex development and integration of web-based

applications.

. Lead eCommerce marketplace integration for Life Sciences and Genomic

Research Company using Clarus eMarket framework and custom

development.

. Lead engagement for Microsoft, in conjunction with Clarus to transmit

Clarus eMarket purchase orders in XML format to Microsoft BizTalk

server

. Lead internal development of CrossTier software development

methodology based on Microsoft Solutions Framework. CrossTier

methodology (XBEAM) includes process development, template

development, training courseware, and application development to

automate methodology functions.

. Project lead in Clarus Practice area for e-Market product.

. Manage internal project for web based time and expense system,

employee appraisal system, project management tools application.

. Manage and lead rapid deployment team for Clarus Corporation eMarket

integration and customization.

User Technology Associates - Arlington, Virginia 1996 - 2000

1997 - 2000: Project Manager

Perform contract monitoring, as well as, budget, profit/loss, interviewing,

hiring, performance appraisals, and customer interaction and status.

2. Preparation of SDLC documentation to included project plans,

functional requirements, test plans and other SDLC documentation for

multiple software development projects

3. Manage 3 to 5 programmers and programming tasks in an object

oriented ActiveX, and class module programming environment.

4. Work with programmers to identify and define processes where class

objects can be created and the Microsoft COM model can be applied.

5. Assist programmers in the resolution of complex development issues

during the projects design and development stages of the Life

Cycle.

6. On-time delivery of three large-scale Visual Basic programming

projects in 1998.

7. Creation of Crystal Reports for both project reporting and for

applications in development.

8. Creation of application installation programs using WISE.

9. Manage helpdesk of 11 Help Desk Technicians and 1 supervisor.

10. Implemented installation of Automated Call Distribution Software.

11. Established department standards for 24-hour call turn around.

12. Coached Call Center Supervisor in writing and institution of

department procedures.

13. Managed Network Administrator providing hardware, software, and

conversion support.

1996 - 1997: Senior Programmer Analyst

REFERENCES

Furnished upon request

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