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Customer Service Manager

Location:
Lenoir City, TN, 37772
Posted:
October 27, 2010

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Resume:

WILLIAM S. DESAUTELS

***** ****** ****

Lenoir City, TN 37772

865-***-****

abifly@r.postjobfree.com

Summary of Experience

A goal oriented Shift Supervisor experienced working in a fast paced warehouse requiring consistency, organization

and strong communication/interpersonal skills. Motivated, ambitious and detail oriented with a commitment to

outstanding customer service. Additional work experience in custom remodeling/carpentry for commercial and

residential clients.

C ore Competencies

Warehouse Operations Management Shipping/Receiving Office Layout/Installations

Employee Supervision/Development Process Improvements Building/Remodeling/Carpentry

Operations Scheduling Inventory Management Customer Service Management

2009 to GREENWAY CHEMICAL SUPPLY, Knoxville, TN

Present A Manufacturer and supplier of chemicals.

Production Manager. Report to the VP of Operations. Responsible for overseeing and delegating work

responsibilities for 3 employees.

Maintain accurate weights and percentages for each blend.

Mixing and blending chemicals to specific formulas.

Responsible for proper labels and Haz-Mat stickers and notifications.

Shipping & Receiving of chemicals and inventory control.

Operate Forklift and Skylift.

1997 to ITW WILSONART INTERNATIONAL, Wixom, MI

12/08 A global leader in the manufacture of laminate and solid surfacing materials for countertops, cabinets,

fixtures and flooring.

Shift Supervisor/Warehouse. Reported to the Operations Manager. Responsible for overseeing

and delegating work responsibilities for 5-7 warehouse employees.

• Managed day to day warehouse operations, including supervision of Shipping & Receiving,

Pickers and Packers and inventory control.

• Assisted in interviewing, trained and dismissed personnel, performed evaluations and reprimanded

by enforcing company policy as required.

• Built and maintained working relationships with customers to fulfill purchasing needs and build

customer orders according to picking tickets.

• Operated lift trucks, table saws and other machinery.

• Served on Glue Spill Team responsible for handling and disposing of hazardous material.

• Utilized company specific computer system to track orders, order history, future orders, perform

inventory control and create bill of lading/print picking tickets.

1995 to INDEPENDENT CONTRACTOR, Canton, MI

1997

Various Contract Work. Responsible for developing client base, marketing services,

installation/design, custom furniture and all phases of carpentry.

• Performed basement remodeling and minor plumbing and electrical work.

• Utilized hand, power and air tools.

• Built and installed custom furniture, kitchens and baths.

1988 to AMERICAN INTERIORS/C.U.I., Toledo, OH

1995 A full service office furnishings dealer.

Warehouse Manager/Upholstery Apprentice. Reported to the Operations Manager.

Responsible for overseeing and delegating work responsibilities to 20 warehouse employees.

• Managed day to day operations, including supervision of Shipping & Receiving and inventory

control.

• Built work surfaces to suit client needs, including delivery, installation of office partitions and

remanufacturing of office seating and partitions.

• Worked with clients and designers for setup of major office layouts.

EDUCATION: Graduate, Plymouth-Canton High School, Plymouth, MI

Currently enrolled at University of Phoenix

CERTIFICATIONS: Certified Forklift Truck Operator

PROFESSIONAL

TRAINING: Hazmat Training, ITW Wilsonart International, Wixom, MI - 2008

Bloodborne Pathogens, ITW Wilsonart International, Wixom, MI – 2008

CPR, ITW Wilsonart International, Wixom, MI – 2008

COMPUTER

SKILLS: Windows XP and Vista, Microsoft Word 2007, Microsoft Outlook

RECOGNITION

& AWARDS: "Employee of the Month", ITW Wilsonart International, Wixom, MI – 1997

LANGUAGES: English



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