Kevin C. Glynn

** ****** ******, *******, ** ****6

abiffs@r.postjobfree.com

Job Knowledge, Skills & Experience

Regional Director of Operations

Extended Stay Hotels -

October 2006 to August 2012

Directed the logistics of the complete operations of Seventeen 17 hotels (2,200 Rms) throughout NJ, NY and PA.

Administrated and managed the hotel's overall operation, maintaining established costs and quality standards while

monitoring monthly P&L's expenses. Preserved all assets of land and structures through capital expenditures for these

Real Estate Investment Trust (REIT) Blackstone Properties.

Managed revenues, developed maximum profits through cost and labor control, maintained one of the company’s highest

standard of Customer Satisfaction, Maintenance and Cleanliness for all aspects of these hotels in my region.

Developed and Maintained proper communication with all managers and line staff to ensure the success of the overall

operation. Worked as a team directly with the Director of Sales to manage all sales strategies\activities to meet revenue

objectives by conducting cold calls and sales blitzes.

Area Operations Manager

Homestead Studio Suites Hotel-

Meadowlands NJ

Fishkill, NY

October 2005 to October 2006

Managed the overall operations of these two sites while communicating with the Director of Operations and Director of

Sales in order to meet revenue objectives. Implemented sales calls; monitor collection of direct bill accounts, in-house

guest balances and vendor contracts. Responsible for managing labor standards and property level expenses; directed all

employees and resolved all guest and employee related issues. Other tasks included interviewing, hiring, and

training/development of staff, planning assignments, and preformed work performance appraisal and coaching/counseling.

Activities included setting goals, completing competitive surveys, compiling reports, maximizing revenues and expenses

resulting in positive flow through to GOP.

General Manager

Homestead Studio Suites Hotel-

Meadowlands

July 1999 – October 2005

Homestead Studio Suites Hotel -

Woodbridge, NJ

October 1998 to July 1999

Effectively opened and operated these newly constructed 140 room Extended Stay Hotels. Accomplished the overall

operations, all Sales efforts and Revenue Management. Managed all line employees, laundry facilities and delegated all

AGM responsibilities. Fully execute all budget preparations and managed all Human Resources, Front of the House,

Housekeeping, Laundry and Accounting functions.

Rooms Division Manager

Sheraton Meadowlands Hotel -

East Rutherford, NJ

October 1996 to October 1998

Managed the overall operations of Front of The House and Back of the House including a full service business center,

serve bar, housekeeping/laundry departments, and maintenance of guest rooms along with all public space. Managed all

aspects of guest relations and employee satisfaction. Directed over 100 staff members in their daily routines.

Executive Housekeeper

Sheraton Meadowlands Hotel –

September 1993 to October 1996

Responsible for the overall cleanliness of this 425 room Corporate Business Hotel with over 22,000 square feet of

meeting/ballroom space, the revenue generation and operation of Serve-Bar, as well as the opening and execution of a

successful Rapid Response Department which was combined with a full service Business Center.

Maintained the highest standards of all employees by conducting inspections and employee performance evaluations.

Maintained solid relations with suppliers and vendors in a competitive bid environment, including the outsourcing of

contracts for window cleaning, marble restoration, and the maintenance of interior plants.

Assistant Executive Housekeeper Guestrooms/Public Space

Sheraton – New York Hotel & Towers -

September 1991 to September 1993

Promoted to assist in a Full Renovation of this 2400 room Union complex.

Guestrooms: Mandated the process of guest rooms back to order after a full renovation. Responsible for the overall

cleanliness of 450 guestrooms of this hotel which included dispatching all 1,800 guestrooms daily, and the scheduling,

supervising, training and daily inspection of these rooms.

Public Space: Responsible for the overall public space cleanliness and staffing of all public areas of both Hotels for the

2,400 room complex, including ballrooms\meeting space, Food and Beverage as well as all vendor contracts for outside

grounds and maintenance.

Sheraton Meadowlands Hotel -

East Rutherford, NJ

September 1986 to September 1991

• Assistant Executive Housekeeper

• Guest Service Manager / Concierge

• Garde Manger

Opening Housekeeping Manager -

Sheraton Disney Word Dolphin (1,500 Rms)

Orlando Florida Summer 1990

Sheraton Suites Plantation (264 Rms)

Fort Lauderdale Florida Winter 1990

Education

Bachelor of Science in Hotel/Restaurant Management

Minor in Business Administration

FAIRLEIGH DICKINSON UNIVERSITY -

Rutherford, Teaneck Campuses NJ

Graduated May 1988

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