Rona Johnson

Telephone Sales Representative

Baltimore, MD

abidsg@r.postjobfree.com - 410-***-****

To obtain a professional position that will lead to a successful long-term partnership. This relationship must

both recognize and reward individual contributions to the company's growth, profit, and product development.

My experience, knowledge, skills, and enthusiasm must be effectively utilized.

WORK EXPERIENCE

Telephone Sales Representative

1st Mariner Bank - Baltimore, MD - December 2003 to 2013

Supervisor: Matthew Sparks 443-***-****

Brian Kavanagh 410-***-****

As a professional Inside Sales Representative, I provide excellent customer service to inquiries and requests

coming through our call center via phone or internet. I make sure prospects have a good understanding of the

bank products and services and I am able to explain their benefits to the customer. I also handled mortgage

prospect referrals and inquiries.

I am also responsible for making outbound calls to potential customers to grow our investment client base.

Refer prospective clients to mortgage and investments for sales opportunities. I have been one of the top sales

representatives for my entire tenure with 1st Mariner Bank. I also assist the supervisor with procedural updates

and descriptions, and maintain a log of sales and referrals for monthly incentive reports.

I also participate in trade shows in the community to offer our bank products and services.

Residential Resale Representative

ADT Security Services Inc - Columbia, MD - 2000 to 2003

As a professional Inside Sales Representative handling new and discontinued monitored alarm systems, I was

able to exceed sales quota for 2 years making the Club Excellence program. Sell reactivations and upgrades to

customers who had a previously discontinued ADT system. I handled post-installation follow ups, and insured

commitments were met, and generated referrals. Identify prospects utilizing lead generating techniques. I also

did sales presentations and proposals. I attended trade shows for new customer contacts.

Inside Sales Representative

Westec Business Security - 1997 to 2000

Supervisor: Jaime Clements 949-***-**** ext. 5762 Irvine, CA

As a professional Inside Sales Representative handling inbound & outbound calls, I received the company's

highest sales award twice for new customers to Westec. I consulted with customers to determine their

security needs and requirements. I would assist the outside reps by qualifying prospects, keeping records of

all transactions and to develop professional association membership lists, client visit sheets, and other public

records. I also was responsible for organizing and mailing company-marketing materials.

Inside Sales Representative

Marriott Vacation International - Irvine, CA - 1996 to 2000

As a professional Inside Sales Representative of outbound calls, I contacted prospects to preview, our vacation

program. I attempted to convert these leads into actual sales and followed up on the mail invitation program.

In the past 4 years I have been able to exceed my weekly quota. I am highly motivated to achieve set goals.

Inside Sales Representative, Sam's Club Division of Wal-Mart Corp Supervisor

Wal-Mart Corp Supervisor - Irvine, CA - 1992 to 1997

As a professional Inside Sales Representatives Advantage Coordinator, I achieved highest sales quota,

attained numerous merit increases and incentive awards for the past 4 years. I cultivated prospective accounts

for club membership, and did troubleshooting for existing accounts. I supervised and trained personnel on

telemarketing, sales, and researched and developed members for export products. I supervised membership

sign-up for large company locations, and handled member services such as cashiering, refunds, phone

inquiries.

EDUCATION

Northern High School - Baltimore, MD

1976 to 1979

Contact this candidate