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Customer Service Sales

Location:
Littleton, CO, 80123
Posted:
November 02, 2010

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Resume:

Thomas H. Wolf

**** * ********** **. #*

Littleton, CO 80123

Phone: 303-***-**** - E-mail: abicnc@r.postjobfree.com

Objective

Obtaining a challenging management position where my skills in

personnel management, distribution management, customer service, and

project coordination will be utilized.

Summary of Qualifications

Sales Manager with over twelve years as a member of Denver's Coca-Cola Full

Service distribution team. Progressed within Coca Cola from Full Service

Driver to Full Service Sales Manager. Continuous track record of increased

productivity, gross profit, and net annual net sales through employee

retention and distribution effectiveness. Especially skilled at building

and maintaining productive working relationships with subordinates,

management, customers and consumers.

Experience

Full Service Supervisor Denver, Colorado

Coca Cola Enterprises Inc. August 1997 -

Present

Key Accomplishments

. Increased Full Service sales volume five years in a row; 2002-2007.

. Built Full Service category the Denver market by >7.5%; 2002-2007.

. Increased GP/case by 13.1% in 2003, 10.7% in 2004 and 3.5% through

2005 in the Denver market.

. Team Recognized by Coca-Cola North America in 2003 for most improved

Customer Satisfaction scores.

. Raised stops per truck by two in 2003 to 19 stops per day, per truck.

Maintained this efficiency through 2004, 2005, 2006, 2007 and 2008..

. Reduced driver turnover from 69% in 2002 to 33% in 2003 through

creating a positive work environment.

. Maintained <10% employee turnover from 2004 to 2008.

.

Management/Administration

. Responsible for weekly payroll of 30 employees for Denver and Northern

Colorado's Full Service departments.

. Monitor and maintain P&L at or below plan.

. Plan, maintain and organize delivery plan for >22 Northern Colorado

Full Service Vending routes.

. Generated new business for Full Service in multiple Colorado sales

centers by forming and maintaining strong relationships with customer

decision makers through superior service.

Customer Service

. Foster relationships with all vendors to facilitate communication and

improve customer service.

. Sit on Board of Directors for Colorado Vending Council.

Computer Skills

. Proficient in all aspects of Microsoft Office, FASETS 4.0.2, AS400,

Vend Plan, Microsoft MapPoint, and SAP.

Education

High School Diploma

Anticipated graduation from Regis University, Denver, CO 2011



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