Caitlin Mayerik

abickl@r.postjobfree.com

*** **** **** ******

Fort Wright, KY 41011 Cell: 513-***-****

Manager with 5+ years experience in sales and customer service industries. Consistently

achieve high customer satisfaction, improvements to the bottom line and turnaround of

underperforming operations.

Builder and leader of customer focused teams; instill a shared, enthusiastic commitment to

customer service as a key driver of company goal attainment. Lead by example and ensure

the execution of all quality and store operations policies.

Areas of Expertise

Marketing Direction Customer Satisfaction Teambuilding & Training

Sales & Margin Improvement Enhancement Word/Excel/PowerPoint/Et

Retail Operations Front End Supervision c.

Management Complaint Handling & Resolution Schedule Development

Professional Experience

White House/Black Market Cincinnati, OH 3/09 to Present

Assistant Store Manager

Promoted to manager position immediately following successful completion of Bachelor’s Degree.

•

Consistently exceeds all company sales standards and goals.

•

Played instrumental role in driving record high sales increases over the prior year.

•

Develop marketing strategies increasing brand exposure.

•

Design implemented marketing materials and ensures their distribution.

•

Establish and maintain client connections for repeat and loyal business.

•

Manage visual updates and standards of merchandise.

•

Recruit, train and supervise 25+ part time associates and support members.

•

Direct monthly training seminars where areas of needed improvement are addressed.

•

Create and nurture an environment in which guests enjoy high levels of service and employees are motivated to deliver top

•

performance.

Analyze and interpret sales data as well as business trends.

•

Communicate overall performance with upper level management.

•

Utilize data and trends to develop sales strategies for ongoing improvement.

•

Reduced theft through effective loss prevention strategies; from “target” store, to company standard within 6 months.

•

Ensure the swift resolution of customer issues to preserve customer loyalty while complying with company policies.

•

White House/Black Market Mason, OH 6/05 to 3/09

Sales Lead/Key Holder

Advanced to increasingly responsible positions, culminating in sales management role within 1 year.

•

Lead by example in regards to sales techniques and customer service.

•

Top sales performer for entire duration of employment with Mason location.

•

Education and Training

University of Cincinnati Cincinnati, OH 9/04 to 3/09

McMicken College of Art and Sciences

Bachelor of Arts in Communications

Focus: Completed numerous courses/seminars in leadership, public relations, marketing, and communications.

• Financing 100% of education through full time employment.

• Intentions of furthering education.

Contact this candidate