PATRICIA ANCHETA 415-***-****/ 415-***-****

abicaf@r.postjobfree.com

Sunnyvale, CA 94089

PROFILE

A visionary Program Manger with enthusiasm to plan directional goals that

adheres to company standards. Ability to identify possible obstacles and

issues and assist in implementing solutions. Strongly dedicated and

committed to being a resourceful mentor and guide to staff and clients

EXPERTISE

MANAGEMENT

Supervise staff, organize team projects, collaborate with other

departments and executive staff in order to coordinate day-to-day

operations. Perform related administrative oversight functions

including purchasing/negotiating, space planning, and document

control.

LEADERSHIP

Strategically lay out time lines to meet deadlines while exhibiting

the ability to adapt to changing business requirements. Train and

facilitate groups of 20 in meeting company goals and values.

COMMUNICATION

Delegate responsibilities by utilizing employees' greatest strengths

to fulfill tasks. Strong oral, written, and interpersonal

communication to interact with different levels of professionals.

TEAM WORK

Solve problems with essential teamwork skills and Collaborative

Learning emphasizing awareness of multiple perspective.

COMPUTER SKILLS

Hardware Platforms: PC's, PowerPC's, Workstations, Mainframes,

Servers

Operating Systems: MS Windows, 9x/NT/2000 XP Professional & Home

General Applications: MS Word, Excel, Outlook, Power Point, Adobe

Dreamweaver, Photoshop

Worldspan, VMware, Symantics

Database Applications: File Maker Pro, MySQL, Access, Delphi,

Salesforce, Loust 1.0

EXPERIENCE

Quality Control Supervisor: Ranstand, Mountain

View, CA February 2009 - Present

(Leading employment agency specializing in staffing professionals,

consultants, HR management and in-house services.)

Manage (30 operators), provide daily feedback (training, productivity,

accuracy, and speed) for conversion of scanned volumes (books) to e-pubs

(electronic publications), full book audits, with construction of TOC

(Table of Contents). Provide constructive critics to operators using meta-

data, and re-training. Research and Development of OCR (Optical

Character Recognition) algorithms for pattern recognition; and electronic

translation of scanned images. Review completed volumes for final

submission to QC (Quality Control) department.

Executive Administrative/HR Coordinator: Westaff, Walnut Creek, CA

April 2008 -January 2009

(Staffing Agency specialized in hiring industrial talent and contracting

with corporate manufactures.)

Administered receptionist duties, coordinated appointments, and

conference meeting space. Generated 40 leads and prospects through Jigsaw

and applicant applications weekly. Headed job safety orientation,

created new hire packets/personnel files, processed background checks,

prepared personal action forms, researched EEO/OSHA regulations/benefits

policies, conducted I-9 audits, verified 70 timesheets weekly, and

proctored aptitude test.

Event Supervisor/Sales Coordinator: Sir Francis Drake Hotel,

San Francisco, CA June 2005 - April

2008

(Kimpton Hotel, showcasing 16,000 square feet [11 rooms] of function

space, and accommodating up to 350 guests.)

Steered in-house catered set-ups based upon the Banquet Event Outline

(BEO). Ensured timelines were strategically being followed by staff and

adjusting to Client competing priorities. Recruited new staff, processed

applications, verified references, confirmed employee hour, trained new

hires, created staff schedules, and delegated work assignments.

Developed client contract agreements for $20,000+ per group event,

blocked rooms for groups (25+ guests), drafted and presented event

resumes to hotel management team, sent out urgent correspondence and

reminders via e-mail.

Help Desk Administrator : Posit Science, San Francisco,

CA August 2003 - June 2005

(Scientific brain training software designed to improve memory and

cognitive skills.)

Managed and identified technical difficulties and created summaries of

trouble ticket outcomes. Set-up, configured, and deployed computer images

for all new workstations. Used VMware to test pre-installed software on

30 user workstations, aided in hardware repairs, set up audiovisual

equipment, workstations, and peripherals. Monitored antivirus updates,

provided home support though remote access. Main lead for tracking over

100 training machines throughout SF bay area. Tested and assured the

machines were retuned and upgraded with the latest brain training

software. Assisted office users in troubleshooting system errors and file

permission updates. When needed assisted in administrative duties.

EDUCATION

Human Resources Major California State University, San Francisco, CA

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