Darlene M. Finck-Baumgartner **** W. Cinnabar Ave. Glendale, AZ 85302 (602)

***-****

Objective A challenging and rewarding position that will take advantage of my

experience

Experience 2007-2008 American Express Phoenix, AZ

PST Billing Specialist

Responsible for various aspects of the fulfillment and maintenance of

Network

Development products. Responsibilities include:

Reviewing POS Terminal and PC Orders for accuracy

Customizing software for merchants

Following up with vendors on deployments

Handling billing on merchant accounts and ledgers

2006-2007

PSD Consultant (call center)

Motivated team player driven to make the customer experience the best

it can be.

Provided extraordinary customer service while focusing on

consultative selling.

2005-2006 Jo-Ann Fabric Store Desert Ridge, AZ

Guest Services

Direct communications with public, multi tasking, inventory,

organizing employees.

Managing up to 6 cashiers as well as many immediate issues that arise

consistently on a minute to

minute basis at a department store of high volume and demand.

Interacting directly with the store manager on many functions

required by Corporate.

2001-2002 Tempe Adventist Christian Tempe, AZ

School

Secretary

Responsible for maintaining student records.

Creating weekly newsletters.

Parental interaction.

1994-1996 Selective Insurance Branchville, NJ

Company

CSR/Underwriting

Maintaining customer service relations and effective communications

with insurance agents.

Maintained satisfactions levels and trained new employees.

Assisting in the process of information with various departments and

support areas.

1992-1994 Saturn of Route 23

Pompton Plains, NJ

Sales Consultant

Responsible for greeting customer, supplying information requested

and expediting delivery.

Maintaining follow up on satisfaction with customer.

Education 1974-1978 Passaic County Tech & Wayne, NJ

Vocational HS

Business Machines and office procedures.

References are available on request.

References

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