Customer Service Manager

LESLIE RAINBOLT

OBJECTIVE

To obtain a position that allows me to utilize my strong organizational and

time-management skills, integrate my expertise in human relations, and the

ability to contribute to a positive work environment.

PROFILE

. Motivated, personable, detail-oriented individual who has the ability to

quickly master and apply new skills.

. Team leader with the capability and experience of handling a multi-

faceted position

. Proficient in all Microsoft Office programs, IMIS, and AMSI database

systems.

. Accustomed to and comfortable with the handling of confidential and case

sensitive records on a daily basis.

. Extremely tactful with both professional and non-professional persons.

. Demonstrates a productive, punctual, and accurate attitude in work

environment.

EMPLOYMENT HISTORY

Travel Agent and Office Administration (2010- current)

Peggy's Travel Bowie, Texas

. Display extensive knowledge of reservation systems and transactions

processing, including Sabre.

. Practice strong customer service skills, with the ability to diffuse

difficult situations

. Direct, coordinate, and participate in merchandising travel agency

services

. Specialize in the sale of packaged or specialized tours, or vacation

packages with various company carriers

. Reconcile sales slips, air tickets, invoices and cash daily.

. Create professional, accurate, cost effective travel arrangements for

clients.

. Market, sell and consult with clients in regards to tour, cruise, air,

car and hotel products and all other related services

. Prepare detailed itineraries upon bookings to ensure accuracy of

reservations and provided confirmation to clients..

. Assist in daily office management and administration duties (filing,

scheduling, mail-outs, ordering of supplies)

Assistant Manager and Leasing Agent (2009- 2010)

Wampold Properties, Inc Leesville, Louisiana

. Demonstrate the ability to maintain composure and work efficiently in

fast paced work environment

. Exhibit accurate prioritization and assistance to all residents,

customers and fellow colleagues

. Appropriate time management and scheduling on a daily basis

. Maintain positive working relationships with residents and corporate

offices

. Perform background checks and credit checks in the most discreet manner.

. Update and manage all incoming and outgoing resident files

. Proficient in all Microsoft Office programs, AMSI, IMIS and QUEST

database systems

. Construct renovation time lines for over 600 units

Shows and Special Events Manager (2007-2009)

Texas Longhorn Breeders Association of America Fort Worth,

Texas

. Schedule and organize over 30 shows, special events, and sales across

the United States per year

. Team Leader that is the main contact between the association and Board

of Directors for a Non-Profit Organization

. Plan and execute several award banquets and conferences in various

cities

. Communicate customer service outcomes to fellow colleagues in small

group meetings

. Assist Board of Directors with departmental budgets

. Manage and track over 500 youth members of an association and their

participation

. Create, restructure, and disperse a variety of reports and statements to

all members, Board of Directors, and local vendors.

. Input all time sensitive information into the association's database.

. Construct seller-recap reports that are published online as well as in a

monthly publication

. Exhibit accurate prioritization and assistance to all customers and

fellow colleagues

. Maintain positive working relationships with members, clients, and

outside vendors

Special Education - Teacher's Assistant (2005 - 2007)

Kinderfrogs School at T.C.U Fort Worth, Texas

. Assist in Occupational Therapy, Physical Therapy, Speech Therapy, and

Gross/Fine Motor Therapy on a daily basis

. Model self-help skills on a daily basis (feeding, hygiene, toileting)

. Collaborate with lead teacher to develop and implement age and skill-

level appropriate educational lessons

. Encourage tactile learning and exploring through a rotating-themed

Sensory Table (sand, noodles, water)

. Foster parent-teacher relationships by encouraging communication and

recommend skills to practice at home

. Present exciting, multi-sensory lessons that actively engage the class

(cooking, five senses, painting)

. Select teaching materials for the classroom that encompasses an

appropriate mix of experience and prior knowledge

EDUCATION

Western Hills High School (1995-1999) Weatherford Junior College

(1999-2000)

Tarrant County College (2001-2002) University of Texas at

Arlington (2002-2007)

** University of Texas at Arlington-Distance Education Online (August 2010-

December 2010)

** I will be graduating in December 2010 with a Bachelor of Arts in

University Studies.

COMMUNITY INVOLVEMENT/ EXTRA CURRICULAR ACTIVITIES

. Phi Kappa Theta Honors Society at Tarrant County College

. Special Olympics volunteer in Fort Worth

. Advocate for Down's Syndrome Awareness through Kinderfrogs School at

T.C.U.

. English as a Second Language volunteer

Leslie Rainbolt abibxp@r.postjobfree.com

P.O. Box 71. Nocona, Texas 76255 . Phone 817-***-****

Contact this candidate