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Customer Service High School

Location:
United Arab Emirates
Posted:
January 17, 2015

Contact this candidate

Resume:

Maridae T. Capili

Afusing Daga, Alcala, Cagayan, Philippines 3507

abibpb@r.postjobfree.com

+639*********

Education

Objective: To obtain a position that will enable me to utilize my technical skills,

educational background and ability to work well with people.

Double Degree on Bachelor of Science in Hotel and Restaurant

Tertiary:

Management and Bachelor of Science in Tourism Management

St. Paul University Philippines

Tuguegarao city, Cagayan

June 2006 March 2010

Secondary: Afusing National High School

Afusing Daga, Alcala, Cagayan

June 2002 March 2006

Eligibility

National Certificate II in Housekeeping.

The Department of Labor & Employment, Issued by the Technical Education and Skills

Development Authority

(TESDA) as a requirements under the Philippines TVET Qualification & Certificate System

Issued on: May 20, 2010 Valid until: May 19, 2015

Skills

Dependable computer literacy, verbal and written communication skills

Strong interpersonal and customer service relations

Ability to withstand pressure and work under minimum supervision

Able to work with a diverse group of people

Work with confidence and initiative

Self motivated and pay attention to detail

Basic Hotel Housekeeping

Food/Beverage/Restaurant Service

Table Skirting

Food Carving/Food Preparation

Outdoor Skills/Activities

Napkin Folding

Flower Arranging and Designing

Employment History

Travel Link Travel & Tourism Agency

Fujairah, U.A.E.

July 13, 2014 – up to present

Travel Agent

Answer calls and handle queries from clients

Booking using sabre system and Abacus

Keeping clients up to date with any changes

Sending out tickets to clients

Collecting and processing payments

Doing Holiday Plan

Al Sherra Cafe & Restaurant

Manama, Bahrain

Dec. 2011 Dec. 2013

Cashier

Responsible in cash register.

Receives guest payments & process transactions

Greets guests in a professional manner and assist them

Helps waiter/waitress in taking order and delivering the food & beverages

Daily inventory of all stocks

Performs other related duties as required

HRTM Professor

Saint Paul University Philippines

April 2010 March 2011

Teaching Staff

delivering lectures, seminars and tutorials;

developing and implementing new methods of teaching to reflect changes in research;

designing, preparing and developing teaching materials;

assessing students' coursework;

setting and marking examinations;

supporting students through a pastoral/advisory role;

undertaking personal research projects and actively contributing to the institution's

research profile;

writing up research and preparing it for publication;

supervising students' research activities;

completing continuous professional development (CPD) and participating in staff

training activities;

carrying out administrative tasks related to the department, such as student

admissions, induction programmes and involvement in committees and boards;

managing and supervising staff at a senior level this may include the role of head of

department;

representing the institution at professional conferences and seminars, and contributing

to these as necessary;

Establishing collaborative links outside the university with industrial, commercial and

public organisations.

CANDEE TRAVEL & TOUR

Ermita Malate, Manila, Philippines

October 2009 March 2010

Office Assistant

Answer calls and handle queries’ from clients

Arranging flights, insurance and accommodation

Advising clients on travel arrangements, e.g. visas and passports

Advising clients regarding travel destinations

Keeping clients up to date with any changes

Sending out tickets to clients

Collecting and processing payments

Kings Dominion

Cook, Cash Register, Server

Victoria’s Pizza

Doswell Virginia, USA

March 2009 June 2009

Duties and responsibilities:

• Assisting the guest

• Responsible in cash register

• Preparing pepperoni & cheese pizza

• Cooking pizza into oven

• Maintain the highest levels of sanitation for pizza & pasta

• Performs any other related duties as may be required

Training and Seminars Attended

Redefining Hospitality and Tourism through Creativity and Innovations

St. Paul University Philippines

September 18, 2009

Hospitality and Tourism industries: Prime Frontiers for Growth and

Development

St. Paul University Philippines

February 25, 2008

Tourism in Business: Traversing Towards Economic Development and Stability

St. Paul University Philippines

September 18, 2009



Contact this candidate