Summary

. Over ** years experience with client relations, proven ability to lead

and manage teams effectively in mission-critical environments.

. Solid expertise in infrastructure services dealing with Service Support,

Service Delivery, IT Management, Security, Application, Disaster

Recovery

. Well versed in financing and budget accounting.

. Extensive work experience with ERP implementations and Managed Services

in the Healthcare (University of Penn Hospital, Sharp Healthcare, Akron

General, Norton Healthcare, Driscoll Children's ), Finance (American

Student Assistance), Banking(Agfirst Farm Credit Bank), Retail (Sbarro,

Eastern Mountain Sports, Ratner, Anchor Blue, Fed Ex Kinkos), Marketing

(Mosaic) and Insurance (Ullico, Standard) industries.

.

Business Skills

. Strong background in client engagement and project management roles using

proven methodologies.

. Proven negotiating skills and able to handle conflict situations

. Strong people skills including creating, motivating, rewarding and

retaining excellent teams.

. Supervise team of consultants on engagements

. Facilitate workshops and interviews with client personnel

. Develop strong relationships with Directors and C level client staff

. Create project plans, proposals, meeting agendas, client presentations

EMPLOYMENT:

Engagement Manager: Velocity Technology Solutions

July 2008-April 2010

Velocity is a provider of managed hosting services for clients throughout

the United States and Canada.

Clients included Insurance, Retail, Banking, and Healthcare industries.

As an Engagement Manager, I am responsible for managing the primary service

delivery contract. Create agendas for and participate in meetings with key

C level client personnel to review and implement plans, resolve open

issues, and provide progress updates. Establish rapport with client and

ensure meetings with all levels of client organization occur on a regular

basis.

Proficient in management procedures dealing with:

. Change- Create standardized methods and procedures used for

efficient handling of change. Work with client to make sure

there was minimal disruption of services and document back out

procedures

. Release-for platform-independent and automated distribution of

software and hardware, including license controls across the

entire IT infrastructure.

. Security-protect information assets against risks to maintain

their value to the organization

. Application- Develop best practices to improve the overall

quality of IT software development and support through the life-

cycle of software development projects.

. Problem- Create root causes of incident documents and devise

plans for a workaround or identify permanent solutions.

. Disaster Recovery- Design DR Solutions for client in the event

of a loss of services. Work with IT on firewall, content rules,

Urls.

. Service Delivery- provide server sizing's, application usage,

capacity for future growth. Risk- identify, assess, and

prioritize to the client

Develop project plans for upgrades. Project Manage upgrades during entire

process of implementation. Formulate tactical plans and strategic roadmaps

in support of clients business needs. Develop and deliver presentations to

executive stakeholders and IT Management.

Collaborate with Solutions Team and other IT groups to identify achievable

solutions, manage scope and project budgets. Review all documentation for

client to ensure work was defined and proper procedures were carried out.

Work closely with clients to ensure that all issues are addressed and

provide timely feedback for quick resolution. Determine additional services

for client so that they are aware of all new upgrades for applications and

databases.

Director of Business Systems: Universal Group

Sept 2006-July 2008

Universal is an international company having offices located in London, New

York, Berlin, and Los Angeles.

As director of business systems, I am responsible for building solid

relationships at all levels within the client organization. Develop scope

of the project for the client. Maintain client strategy, address issues and

risks. To be perceived by the client as adding value, and become their go

to person.

Maintained current Lawson system (Financials and Procurement) and provide

leadership across all suites. Work with customer staff to add enhancements,

train and document procedures. Maintain Lawson patches, job schedules.

Develop Lawson add-ins for query and upload procedures.

Development of project plans and day to day management of IS projects to

support R&D; Process design; Software selection; Managing IS and other

project team resources across multiple projects to get projects completed;

Change management & computer systems validation; Risk management and

mitigation; Management of project budgets.

Monitored all scheduled tasks to ensure implementation was on time and

budget. Reviewed and tracked all issues with department heads and

determined solutions.

Meet with clients to handle conflict situations and to review goals and

strategies of project. Ensure client is comfortable with strategy and

project initiatives.

To proactively seek ways of improving the services provided by the Account

Management Services group.

Project Manager: Computer Sciences Corp. August

2005-Sept 2006

As project manager I provided leadership to client and consulting staff

from planning to post go-live stages. Monitor project to ensure timelines

are met and project is within budget.

Project Manager in the Healthcare ERP arena dealing with Lawson

implementations. Worked with department heads to develop new business

strategies.

Project Manager: First Consulting Group February

2002-August 2005

Senior Consultant: Cap Gemini Ernst & Young February 2001-February

2002

Senior Consultant: Acuent Inc. Parsippany NJ May 1998-

February 2001

EDUCATION:

. Bachelor Business Management, Moravian College

. Lawson Certified Financial Consultant

Technical Skills:

Software: Lawson, Peoplesoft, JDEdwards, Microsoft Dynamics-Navision

software

Desktop Product: PowerPoint, Access, Microsoft Projects, Sharepoint,

MSOffice, Excel, Visio, Crystal, Word

Other: AS400, UNIX (Oracle Databases), Citrix, SQL Server, XML

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