KHANH TO

Tel. 949-***-****

Email: abiazl@r.postjobfree.com

OBJECTIVE: Seeking a Technical Support position within any industry

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SKILLS SUMMARY

. Over 15 years work experience for various industries including E-

commerce, Retail Sales, Wireless Telecommunications, Semiconductor,

Software Development, and Information Technology

. Results-driven

. Outstanding customer service

. Outstanding technical troubleshooting skills

. Multitasking

. Platforms: Windows XP, VMware, Linux/Unix

. Networking: LAN, TCP/IP, DNS, Firewall

. Languages: SQL,HTML,PHP,XML,C,PASCAL,FORTRAN,BASIC

. Databases: Oracle10g, SQL Server, MySQL, Access 2000

. Tools: OS Commerce E-commerce Software, Remedy (Help Desk),Lotus

Notes, MS Office Suite (Excel, Words, Project, Outlook,

PowerPoint), QuickBooks Pro, NOD 32 Antivirus Utilities, MS Access

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PROFESSIONAL EXPERIENCE

Audiomax-ltd -- San Juan Capistrano, California

Sales and Installation of high quality Audio/Video systems, Consumer

Electronics, Home Network, and Custom A/V product

April 1999 - Present

Sales Role

. Perform day to day retail sales via phone, internet or mail order,

product receiving and vendor billing/payment etc...

. Enter Sales data, prepare invoice, maintain and product ordering and

inventory using QuickBooks Pro software

. Schedule product delivery to domestic and international customers in a

timely manner using major international carriers such as USPS, UPS,

FEDEX,DHL,BAX Global

. Set up company Retail Sales using QuickBooks Pro software

. Effectively troubleshoot, analyzed and repaired Audio and Video

issues/problems at customer site

. Performed technical and project leader role for all Audio/Video

product installation contracts and successful completed all

installation projects in a timely manner

. Maintain excellent business relationship with all suppliers and

distributors

Technical Support Role

. Designed and maintain E-commerce Retail Store shopping cart using

Merchant Manager

E-commerce software

. Keeping up-to-date changes and quickly adapted to the IT

technical support through continue education with emphasis on

Oracle and MySQL database administration

. Capable of perform intermediate Oracle 10g database

administration tasks on Window/Linux/Unix platform

. Set up network communication between XP, Vista, and Linux

computers within a

LAN environment

. Capable of perform basic system and network administration tasks

on Linux desktop

Additional IT Experience:

12/1991 - April 1999 Production DBA/UNIX System Administration-

Airtouch Communications, Irvine, CA

. Improved and automated DBA tasks to monitor database performance

and daily database backup and recovery jobs

. Successfully resolved database issues/corruption to support

multiple OLTP Mission-Critical Production databases

. Worked closely with central IT Help Desk to provide daily 1st

Tier support to database users, central help desk personnel, and

software developers to quickly and effectively resolve any

database or system related problems through Remedy

Ticket/Problem Notification software

. Effectively working with Production Services personnel to

troubleshoot and resolve any problems related to daily Billing

programs required accessing Production databases

. Effectively resolved any database problems in a timely manner by

escalating/working closely with Developers, Sr. DBA, System

Admin, Network Admin personnel

. Worked closely with UNIX and VAX system administrators to assist

in database capacity planning, tuning, and complete Disaster

Recovery plans

. Performed DBA support for in house Decision Support System (DSS)

Production and Development Oracle databases

. Participated in On-Call rotation with DBA team members

Training: Oracle Database Administration, Hierarchical database, SUN

Solaris System administration I, SQL Language, Remedy Help Desk

Software and Administration, Company Extraordinary Customer Service,

Total Quality Control

EDUCATION: BS Computer Science/Engineering, Cal State University Long

Beach

DATE OF AVAILABILITY: Open and flexible

Contact this candidate