Curtis E. Ogran

Network Analyst

**** ******* *****

Helena, AL 35080

Cell 205-***-****

E-mail abiasx@r.postjobfree.com

Over 10 + Years Career Experience:

Verigent

*** ********** ***** **

Suite 100

Mooresville NC 28117

On Call Site Support - (As Needed Various Clients)

2010-2010

Provided on-site support for the host location and manage the router

cutover.

Coordinated the cutover of each individual location with the remote site

resource and configuration.

Tested and verified the remote site can be reached from the host Servers.

Robert Half Associates

6750 Poplar Ave

Suite 501 Memphis, TN 38138

Network Analyst & Workstation Support 2009-2009

MS SQL Server 2005 Scripting daily via MS SQL

Lucent Definity Telephone System Console

Maintained MS Exchange /Outlook 2007 User Accounts

Installed and configured IBM and Proliant Series Servers as needed.

Ghost 9.0 Client Images Updated for Dell PC's

Company Intranet Website updated daily.

Cisco Switch configuration via Hyper terminal.

Spectrum One Click Version 9.0.1.2.17

Pomeroy IT Solutions

1020 Petersburg Road

Hebron, KY 41048

POS Configuration Specialist

2009 - 2009

Installed and configured Verifone 5140 pen pads

In over 110 Hibbett's Sporting goods stores in Alabama and Florida

Performed Dell 5700/5100 memory upgrades on POS registers.

Transferred DOS update files on primary POS terminals

Hamilton-Ryker of Birmingham, AL

4000 Eagle Point Corp Drive

Birmingham, AL 35242

Level 2 Helpdesk Analyst

2008-2009

Performed MS Outlook 2007configurations of user accounts via exchange

Supported over 3500 users during the migration from Lotus Notes to MS

Outlook

End User helpdesk support and remote PC support via Tight VNC.

Ticket documentation using GWI version 5.6.2.0 software

Blackberry migration support performed daily via phone support.

Faxcom configuration and support provided daily.

The Go2IT Group

1505 Kansas Ave. Lorain, OH 44052

QSX Technician

2008 - 2008

Performed the following tasks for IBM Accounts:

Configured IBM POS Devices (including POS terminals, UPS', scanners,

scanner stands,

Cash drawers, a hub, & receipt printers).

Installed IBM Netfinity Series Servers.

Configured network printers, Cisco 2600 Routers and switches.

Installed/ configured Sure POS 500 model 561 and Sure POS 500 model 562s.

Performed remote ware server script runs via auto com.

Varies Cisco Router/Switches installed and configured properly.

Configured TruCheck 401 and TruCheck USB barcode scanners.

COM force Technical Services, Inc.

1855 W. Baseline Road Suite 210

Mesa, AZ 85202

System Site Support for EDS

2006 - 2007

Responsible for maintaining MAN-IT Business Administration Atom Engine and

DCS servers.

Managed Desktop client imaging, printers and plant floor PL controls.

Worked closely with change management and project management using MS

Project tools.

Maintained production via SQL queries and clustered server reboots.

Responsible for plant downtime from an IT prospective.

Maintained over 60 PC's and printers throughout the plant.

Barcode wireless scanning and light curtain systems technology monitored

daily.

Reports written daily using Microsoft SQL Server 2000 via Crystal Reports.

Took 10 clustered production servers offline and back online to ensure

limited loss of production.

Performed Web Sphere MQ administration exercising control using the Object

Access Manager.

SQL statements committed and rolled back as needed.

Disaster Recovery key team member.

All tasks performed in an unsupervised environment.

Owner - A1 Computers, LLC

4624 Woodland Forrest Drive

Tuscaloosa, AL 35405

2000-2007

Network Design & Site Layout,DSL and Cable Modems, Router Installation,Ethernet Switches and Hubs,

Network Protocol Architectures,Home Office Networks,RAID Arrays Drives,Virtual Private Network (VPN), Data Recovery and Security,TCP/IP,IP,IPX,

ICMP, Backup Tapes, Blade Server

Peer to Peer, SQL Server, Windows NT Server, Windows 2003 Server, Exchange

Server, DNS Server

Virtual Server, Proxy Server, Ping Commands, ISDN, Rack Server.

Providing assistance in setting up email accounts, via text chat or phone

call

Performed network assistance in connecting to a printer, or another PC on

the network.

Initialized weekly maintenance session will run diagnostics to identify and

eliminate spy ware, ad ware, keystroke logger programs, etc. ensuring that

all security updates are run and installed properly, and antivirus is

updated.

Pro Tech Solutions

1624 21st Street South

Birmingham, AL 35205

Help Desk Level 2 Analyst

Compass Bank, Birmingham, AL 35209

2006 -2006

Performed first call resolutions for IT Helpdesk

Top 5 in first call resolutions averaging over 70% of all calls.

Daily Experience with the following applications:

Remedy Help Desk Ticketing System

Citrix Server Management Consol Active Directory/Win XP Administration

Console One Administrator - Novell

Thin Client Remote Control Support Console

Mainframe, CICS, TSO, Total Systems, Mobius, ALLTELL production

Dame Ware Mini Remote and AD Utility Manager

Siebel Systems/ Navigator/Hummingbird

Lighting Fax Administrator version 3.5

Electronic Data Systems

210 Data Drive (Bellsouth Data Center)

Birmingham, AL 35216

Migration support Helpdesk Analyst

2005 - 2005

Supported users remotely to manage migration using Quest tools

Performed NT Server retirements via Quest active

Secured user's data and email accounts during migration from Lotus Notes to

MS Outlook.

Remote tools SMS and VNC used daily.

Amsouth Bankcorp

250 Riverchase Parkway East

Hoover, AL 35216

Level 2 Support Analyst

2000 - 2005

Birmingham Wealth Management Operations

Technology Group/RCS 5th Floor

Birmingham, AL 35244

Windows NT/2000 Active Directory, DNS, IIS Admin NTFS permissions and

scripting

Maintained VERITAS tape backups for off site storage.

Responsible for writing, installing and maintaining base image for over

1200 PC's

UNIX Aix 4.0 Administrator/ VI Editor/Script Writer

MS Office 97/ 2000/2003/XP Software Distributions performed

Lotus Suite/ Notes R5 - support and configurations performed daily.

Bloomberg/DDE server configuration and installations

AFO Manager- Omni web / OmniviewAccess

Team lead for E-document transitioning paper to server based storage.

Mainframe STP script Writer - Sungard Advantage systems

DBA using MS Access and report writing via Crystal Reports 9.0

Taught PC classroom instruction for new employee orientation

Responsible for IT procedures database via MS Access.

Teksystems, Inc

1200 Corporate Drive Ste. 355

Birmingham, AL 35242

Help Desk Coordinator/Field Support

1997- 2000

Y2K Conversion Specialist

Configured and installed 8 GB DAT with backup software and ISA SCSI

controller

Helpdesk Analyst instructing techs on site for Compass bank

Supported technicians in the field via Help Desk.

Gained hands on experience with desktop rollouts including token ring to

Ethernet conversions.

Education Summary:

Bachelors of Science Business Management - December 1993

University of Alabama Tuscaloosa, AL 35405

Technical Certifications: A+ Certified Technician Computer Technology

Verification # e35att2006

Microsoft Certified Professional -MCP

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