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Manager Customer Service

Location:
Honolulu, HI, 96825
Posted:
November 03, 2010

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Resume:

Skills:

. Advise clients or customers

. Answer customer or public inquiries

. Schedule or Conduct staff meetings

. Consult with customers concerning needs

. Enter time sheet information, Payroll

. Examine files or documents to obtain information file or retrieve paper

documents and related materials

. Investigate customer complaints

. Maintain equipment service records

. Maintain records, reports, or files obtain information from clients,

customers

. Obtain information from individuals

. Organize work prepare reports for upper management

. Provide customer service,receive customer orders,record client's

personal data

. Retrieve files or charts schedule meetings or appointments stock or

organize goods

. Maintain relationships with clients

. Make decisions, presentations

. Modify work procedures or processes to meet deadlines

. Estimate time needed for project

. Use computers to enter, access or retrieve data

. Use interpersonal communication techniques

. Use interviewing procedures

. Use inventory control procedures

. Use oral or written communication techniques

. Use time management techniques

. Write business correspondence

.

Professional Training:

Business Law, Accounting, Marketing, Computer, Financing, Administration,

Budgeting, Recruiting, Training, Detail oriented and a B.A Degrees.

Achievements:

. Double the store sale monthly in a month by well budgeting and well

profit planning.

. Buying merchandising according to the business and customers need.

. Take risks and experiments with original and unique ideas.

. Manage multiple stores with totally different store concept.

. Create a computer incentive program to track sales performance.

. Develop new procedures to enhance work efficiency.

. Set profit record company nation wide.

Responsibilities:

. Identify and implement strategies and initiatives to achieve and exceed

sales goals.

. Recruit and retain top sales talent.

. Maintain daily communications with staff and the retail operations team.

. Develop strong relationships with customers through client books, special

events, etc.

. Manage and coordinate the daily operation.

. Lead and motivate your team to create an positive working environment.

. Train and develop staff to meet their professional and corporate goals.

. Forecasts impact of business trends.

. Plan, schedule accordingly to reach both store and own personal goal.

. Administration duties are done on the daily basis.

. Budgeting and profit planning.

. Merchandising control.

Professional History

Dooney & Bourke 40 Hours per week

11/2005 - 08/2010 Honolulu, HI

A. Manager

Louis Vuitton Honolulu, HI

05/2005 - 08/2005 40 Hours per week

Department Management

Waikiki Trader co Honolulu, HI

11/2003 - 05/2005 40 Hours per week

Manager / Assistant Director

Loco Boutique Honolulu, HI

02/2000 - 02/2003 40 Hours per week

Manager

Armani Exchange Honolulu, HI

07/1996 - 12/1999 40 Hours per week

Versace Honolulu, HI

04/1995 - 07/1996 30 Hours per week

Education

Hawaii Pacific University B.A Degree

Honolulu HI

References

Available upon request



Contact this candidate