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Customer Service Executive

Location:
Fairfax, VA, 22033
Posted:
November 03, 2010

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Resume:

GAIL BOYNTON

FAIRFAX, VA *****

MOBILE: 703-***-****

HOME: 703-***-****

E XECUTIVE A SSISTANT

Over 13 years of successful experience supporting, coordinating and planning daily administrative

operations for high level decision-makers.

Highly focused and results-oriented

Identify priorities and resolve issues in initial stages.

Consistently meet deadlines for multiple projects.

Detailed with commitment to produce consistently accurate, timely, quality work.

Effectively collaborate with team members and across departments to meet daily objectives.

Professionally manage confidential information.

Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Publisher and Visio

Proven aptitude for quickly learning new software skills, applications, policies, and work procedures.

Successfully contributed to the promotions of two Principals to Partner, and another to Vice President.

PROFESSIONAL EXPERIENCE

BOOZ ALLEN HAMILTON - MCLEAN, VA 2003 to Present

Executive Assistant to Vice President

Deliver dedicated, first-class administrative support to an executive of a leading strategy and technology

consulting firm, serving multiple federal government agencies and the military branches.

Coordinate executive calendars, schedule meetings and conference calls, and manage travel for Vice

President. Prepare timely, accurate expense reports. Provide updates in daily operations and matters

demanding executive response. Answer, screen and direct calls and provide superior customer service.

Key Contributions:

• Seamlessly organized the challenging schedules of up to 3 Principals, two of whom worked between

50% - 100% at the client site.

• Created a frequently-requested PowerPoint presentation, “How to Use an Admin,” as a guide for newly

promoted Principals to provide a smooth transition from doing everything themselves to relinquishing

control of the schedule and other administrative duties to their Executive Assistant.

• Managed the distribution of MS Project licenses for a functional team of approximately 1,000

employees.

• Serve on a Board Diversity Initiative team that created and implemented a New Hire Buddy and

Onboarding Program for our team of nearly 1,000. My contribution led to the development of a New

Hire Guide, which is now updated every 6 months and is given to all new hires.

• Managed a dynamic program to connect managers and new hires waiting for projects or clearance,

to provide meaningful work on short-term. To accomplish that goal, I enlisted the help of several of

these talented individuals to create a web page.

• Gathered up-to-date utilization data, recruiting updates, and assessment cycle updates for the bi-

weekly Leadership Team meetings and prepared the deck containing the data.

• Coordinated logistics for quarterly 360-degree assessment process, which included ordering food for

the day-long process, assigning reviewers, setting time-lines and checkpoints.

• Planned monthly All Hands Team meetings, as well as facilitated all-day off-sites. Assisted with deck

content, copies/binding, visual tools (projector and flip charts), and kept the facilitator on schedule.

• AWARDS for my contribution to the development of the Diversity Initiative New Hire Buddy and

Mentoring Circles programs, and for my contribution to the Awards Ceremonies.

BBDO DETROIT – TROY, MI 1998 to 2002

Executive Assistant

Delivered timely and organized executive support for two Vice Presidents at the Advertising/Marketing

Agency for DaimlerChrysler.

Key Contributions:

• Created, designed and edited an internal, monthly Executive Summary in a non-traditional format,

which attracted the attention of the head of Marketing for DaimlerChrysler.

• Gathered financial data for monthly financial summaries.

• Prepared PowerPoint presentations using animation, transitions and graphic arts when appropriate.

• Recorded the voice for an Interactive Voice Response (IVR) system accessed by sales associates of

Chrysler, Dodge & Jeep dealers to track their incentive awards.

MCCANN-ERICKSON ADVERTISING – TROY, MI 1997-1998

Administrative Assistant to the Executive Media Director, Detroit office

Provided administrative support to the Executive Media Director.

Professionally led a team of four Administrative Assistants, collaborating on department-wide activities.

Scheduled appointments and client meetings, coordinated travel arrangements, and prepared reports using

Word, Excel and PowerPoint.

Key Contributions:

• Established a rapport with media representatives (broadcast, print, outdoor).

• Daily calls with screeners of upcoming network television shows, in which Buick had purchased

advertising time. I was given authority to determine whether the program content was appropriate,

particularly immediately before or after a Buick spot.

• Set up quarterly and annual Media Planning meetings with clients to determine advertising strategy for

each of their brands

EDUCATION & SEMINARS

MACOMB COUNTY COMMUNITY COLLEGE, MT. CLEMENS, MI - TWO YEARS

CLERICAL CERTIFICATE

AMERICAN MANAGEMENT ASSOCIATION:

“PARTNERING WITH YOUR BOSS”

“MANAGING CHAOS FOR ADMINISTRATIVE PROFESSIONALS”

TWO BOOZ ALLEN PERFORMANCE AWARDS,

INCLUDING ONE FOR MY HELP IN DEVELOPING THE BOARD DIVERSITY

& MENTORING CIRCLES

INITIATIVE NEW HIRE BUDDY PROGRAM



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