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Customer Service Insurance

Location:
Brooklyn, NY, 11203
Posted:
October 26, 2010

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Resume:

Linda Bonhomme

*** * ** **~ Brooklyn, NY *****

abiag5@r.postjobfree.com ~ 347-***-****

Qualifications and Capabilities

. Experience using Internet applications, Word, and PowerPoint for

research, data collection, retrieval and analysis, writing, and

presentation-focused projects,.

. Able to contribute to a positive team-office dynamic; enthusiastic,

creative, and willing to assume increased responsibility; ability to

learn and follow directions; organized and detailed-oriented;

committed to maintaining confidentiality; proactive towards change;

and possess strong communication skills

. Fluent in Haitian/Creole and English

Marketing and Communication Education

American International College Springfield, MA

Sept/2004-May/2008

Bachelor of Arts & Business in Marketing and Communication

. Coursework includes Communication, Mass Media, Principles of

Management, Statistics, Video Production, Music Appreciation, Music

Marketing, Economics, Basic Musicianship, Organizational Behavior,

American International College Singers, Music Technology, Accounting,

and Business

Work Experience

BP Oil (Call Center)

Claims Representative/Insurance Claims Rep (Temporary assignent)

May/2010-Sept/2010

. Handle incoming insurance claim information due to the oil spill in

the Gulf Coast. Process claims that will be transmitted to an

adjuster.

HRA & DSS (Human Resource Administration & Department Of Social Services)

Senior Administrative Analyst (Temporary assignent)

Jan/2009 -

Dec/2009

. Under direction of Commissioner or Commissioner secretary, Oversee

heavy executive calendars

. Coordinate meeting and conference call schedules

. Screen and route phone calls from high-profile clients and respond to

general inquiries

. Coordinate extensive travel arrangements, including developing

itineraries and booking transportation

. Assist in document preparation as requested by executives

. Process expense reports and arrange meetings for all the executives on

the team

. Perform general administrative duties including answering phones,

faxing, filing, and copying

TD Bank North (Call Center)

September/2005-May/2008

Banking Specialist/Collections billing and sales

. Performs customer service for existing customers, more routine

accounts and issues, providing information, answering questions,

performing basic research, reviewing accounts, coordinating simple

renewals and ensuring customer satisfaction under the direct

supervision of more experienced personnel. May sell, cross-sell and

offer additional insurance products to existing customers. Ensures

customer account information is up-to-date and complete.

Interscope Records (Santa Monica CA)

Summer May-Aug/2007

Artist Promotion (Internship)

. Promote existing recording artist and upcoming recording artist. Tasks

are plan promotional

. Parties, Radio promote artists Make sure records are being played.

College and Community Activities and Leadership

Assistant, Multicultural Affairs 2005-Present

. Plan events around the facility and promote the organization's parties

West Indian Social, Foreign and new West Indian students 2004-2005

. Coordinated substantive program for new students

. Talked to them and coordinated the social to help them interact with

others



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