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Customer Service Sales

Location:
Casselberry, FL, 32707
Posted:
November 03, 2010

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Resume:

DONNETTE C. SMITH

**** ******* *** . *******, **. 32707 .Telephone: 561-352 - 9020 . E-

Mail: abia7z@r.postjobfree.com

Summary

As a Financial Analyst with extensive expertise in Finance my

operational responsibilities, included P&L, strategic planning and

financial management. I often use statistical software and

spreadsheets to analyze facts gathered, then update reports and submit

to my superiors on the results of my research. I also, have experience

in analyzing data integrity of payroll information and have been

particularly effective in increasing profitability, growing revenues

and managing costs along with other Ad Hoc Reporting.

Computer Skills

. Fluent in all Microsoft Office: Excel, Word, Access, PowerPoint,

Remedy, Siebel, Peoplesoft, Peopleclick, Adobe Acrobat, Oracle

Kronos, E-Time SAP Applications, QuickBooks SharePoint, Hyperion

SmartView applications

. Proficient in DOS, Windows 95, Windows NT & XP Systems

. Demonstrated competence in supporting various applications in

computing environment

Education

MBA, Business Administration - Nova Southeastern University - Ft.

Lauderdale, FL 2009

BBA, Business Administration / Finance - Bernard Baruch College, New York,

NY 2000

Professional Experience

Financial Foundation Group- Orlando, FL 32708 2010

Financial Professional

. Responsible for growing financial practices by locating new clients

and client companies

. Secure new business through, direct marketing and other proven sales

techniques

. Identify clients' needs by analyzing their present income and asset

situation

. Recommending appropriate investment and insurance solutions, outlining

proper financial management skills

. Service accounts by providing updates, new investment ideas and

answering client's questions

PHILIPS Electronics North America Corp. - Palm Beach Gardens, FL 33410

2006 - 2009

Shared Services Department - Finance

. Analyzed and compiled information, prepared payroll related surveys,

studies, projects and investigations

. Coordinated with Product / HR Divisions regarding all aspects of

payroll and accounting reports

. Researched, answer and follow-up on daily inquiries from associates

and managers on policies, payroll, benefits, which included daily

contact with home office departments such as benefits, payroll and HR

Services

. Supported the performance review process ensuring its use and

execution as a management development tool and where appropriate,

created individual career ladders with measurable and accountable

milestones

. Created, updated purchase requisitions, orders and sales invoices for

vendors via SAP application

. Provided administrative support for departmental managers, staff, and

employees in the areas of payroll

Compensation and calculation, benefits calculation and

compilation, accounting and record keeping system

. Scheduled and run payroll queries for existing reports daily via

PeopleSoft Application

. Improved customer satisfaction and company profitability by timely

resolution of payroll / Accounting Issues

. Tested changes to the system in order to assure accuracy of all

payroll related calculations

. Established financial condition by preparing balance sheet, profit and

loss, cash flow, and consolidated statements, and supported schedules;

compared actual results to budget projections; developed summaries and

interpretations

. Utilized various automated business management systems in processing

payroll \ HR actions,

e.g., setting up deductions, setting up new hires, setting up direct

deposit

SPHERION CORP. Ft. Lauderdale 2004 - 2006

Shared Services Department - Accounting & Finance

. Researched Affiliate Vendor payments and Inquiry

. Reviewed and Updated Accounting files

. Provided and Assisted with payroll, tax and account processing

. Administered the flow of cash receipts and disbursements for vendors

. Monitored programs that minimized risks and losses that originated

from financial transactions and business operations

. Researched Affiliate Vendor issues via Remedy Tickets assigned to the

inbox

. Used Knowledgesphere and PeopleSoft Applications for various payroll

request

Application Support Analyst - Information Systems Dept

. Supported Peopleclick Applications for Spherion recruiters in

the USA

. Resolved Application issues via phone support as needed

. Provided help desk support, manage software application rollouts

and upgrades

. Trained and supported users on document management

. Interacted with users for designing reports, managing data,

implementing and supporting software

LEHMAN BROTHERS INC., New York, NY 1989 - 2003

Financial Controls Analyst, IBD (Financial Controls Group)

. Conducted financial planning, capital budgeting, forecasting and cost

analysis for subsidiaries and start-up proposals for investment

committee for IBD weekly reports and client information purposes

. Made use of spreadsheets and different statistical software in order

to analyze the facts of their report Developed new and effective

techniques for financial planning and thus rendering better service to

the clients

. Updated Core projects reports for client database to keep track of

P&L (profit and loss) expenses

. Gathered data from various data sources; analyze and normalize to

ensure data integrity for analysis

. Reviewed and processed travel expense reports for bankers

. Allocated expenses for deferred/core numbers

. Maintained IBD (Investment Banking Department) files for reporting

purposes

Helped design and implement Travel and Entertainment tracking system for

IBD department with developers of XMS group, this project lasted

approximately six months. However, some secretaries were piloted to use

this in three months. As a result of implementing the XMS system this

increased efficiency in preparing expense reports for both secretaries and

bankers alike, which significantly benefited the entire IBD department a

great deal

CHEMICAL BANK, New York, NY - Branch Supervisor (1987 - 1989) managed

more than $1.5 million in transactions for branch on a weekly basis.

Processed and approved all branch wire transfer transactions. Processed,

and recorded time sheets for tellers. Reviewed and audited daily branch

monetary transactions. Processed closing documents for loan products;

interpreting policies while analyzing applicant, property and

documentation; ordered all required verifications and documentation for

follow ups

Supervised staff of 15 providing emphasis on customer service skills,

career development and achieving branch quotas on a monthly basis

Major Accomplishment: Business Strategy Game - Competitive industry

simulation - As a Senior Executive our company, came in first place in a

globally competitive industry



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