James R Pendergrass

**** ***** ***** ** *** ***

Columbia SC 29210

CELL- 803-***-****

abi9jr@r.postjobfree.com

Objective: To obtain a position at your company

Education: (1998-2000) Benedict College, Columbia S.C.

(Major) Business Management, (Minor) Computer Technology

(1993-1997) Manning High School, Manning S.C.

Experiences: (2009-Present) Verizon Wireless, Columbia S.C. (Customer Service Rep)

Answer phones and respond to customer requests, Sell product and place customer orders in

computer system, Provide customers with product and service information, Research billing

issues, Identify,

research, and resolve customer issues using the computer system.

(2007-2009) Wachovia, Columbia S.C. (Customer Service Rep II)

Address inquiries and resolve problems.

Assess customer needs, suggest or promote

alternative products and services, and refer to appropriate

area. Navigate a computerized system for

tracking, information gathering, and other troubleshooting.

(2006-2007) Pella, W.Columbia S.C. (Assembler)

my duties are to place glass in a storm windows and doors, and adjust their off sets.

(2005-2006) Blue Cross Blue Shield of SC (customer Service Rep) Responds to customer

questions via telephone and written correspondence regarding insurance benefits, provider

contracts, eligibility and claims.

Analyzes problems and provides information/solutions.

Operates a PC/image station to obtain and extract information; documents information, activities

and changes in the database.

Thoroughly documents inquiry outcomes for accurate tracking and analysis.

Develops and maintains positive customer relations and coordinates with various functions

within the company to ensure customer requests and questions are handled appropriately and in a

timely manner.

Researches and analyzes data to address operational challenges and customer service issues.

Provides external and internal customers with requested information.

Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer

customer questions that are routine in nature.

Uses computerized systems for tracking, information gathering and troubleshooting.

Requires limited knowledge of company services, products, insurance benefits, provider

contracts and claims.

Seeks, understands and responds to the needs and expectations of internal and external

customers.

(2003-2005) Willow Glen Academy,

Greeleyville S.C. (Therapeutic Counselor) provides direct

daily supervision, social skills, and structure to youth in

residence. Must be reliable, dependable, organized, and creative,

have good communication skills, and have the ability to be flexible.

(2000-2003) Pearson’s Trucking CO, Manning S.C. (Customer Service Rep)

My duties included strong communication skills and computer

skills, handled incoming calls from customers and had to have a clear charming voice.

(1998-2000) Johnson’s Inc, Sumter S.C. (Collection Specialist)

My duties were to resolve delinquent accounts, make

contacts with customers for payment arrangements on their

past due accounts.

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