Post Job Free

Resume

Sign in

Manager Customer Service

Location:
Birmingham, AL
Salary:
$60-90K
Posted:
January 19, 2015

Contact this candidate

Resume:

Michelle Martin, PHR

**** ********* ****** ***** #**

Birmingham, AL 35222

205-***-****

abi8f3@r.postjobfree.com

EDUCATION

B.S. Business Administration, August 2006 – April 2008

Herzing College, Birmingham, AL

Minor – Accounting

A.S. Business Administration, August 2004 - June 2006

Herzing College, Birmingham, AL

Minor - Business Management

EXPERIENCE

Human Resources Manager, April 2011 – October 2014

Marathon Electrical Contractors, Inc., Birmingham, AL

-Recruiting (salary and hourly), hiring/terminations, compensation/classification, onboarding

-Build/maintain relationship with Career Placement at regional colleges and university for top graduate selection

-Find and utilize resources available for all staffing needs (LinkedIn, CareerBuilder, Staffing Firms, Job Fairs, etc)

-Work directly with owners and Division Managers for staffing needs to find the perfect fit the first time

-Seek Industry Outreach Initiatives to attract and retain top candidates for employment

-Travel as necessary for recruiting and training

-Communicate effectively with individuals and teams for desired outcomes

-Benefit Management and administration, Annual Open Enrollment

-Employee training and development, performance evaluations

-Employee Relations (up to 380 employees)

-Risk Management/Compliance (OFCCP, DOL, EEOC, etc)

-Plan and execute corporate events and travel planning

Human Resource Manager/Accountant, December 2005 – November 2010

Rock Wool Manufacturing Company, Leeds, AL

-Payroll for three separate companies, weekly and bi-weekly

-Human Resource responsibilities: medical and supplemental insurance, new hire paperwork and maintenance, 401K

contributions, employment verifications, workers comp, salary reporting with U.S. Dept. of Labor, benefits,

compliance, union grievances

-Collections/Billing: daily cash and wire deposits, Macola and manual invoices, freight maintenance

-Journal entries, A/R and A/P entries, prepare multiple state sales and use taxes, month end closing, reconciliations

Certified Pharmacy Technician, September 2001 – December 2005

Children’s Hospital of Alabama, Birmingham, AL

-Critical Care Technician, hired as Pyxis Technician, completed training and promoted to Pharmacy Assistant

Quality Service Coordinator, May 1999 - August 2001

Tempforce, Pell City, AL

-Conduct applicant interviews, drug testing, and orientations; check employee and company credit references

-Staffing for open positions, job placement

-Marketing to new and established customers

-Weekly payroll for 75+ employees, insurance deductions, tax forms, garnishments, child support orders

-Answering busy multi-line phone, typing (60 WPM), filing, data entry (10,000 kph alpha and numeric)

-Matching weekly A/P invoices, collections, marketing new customer accounts, customer service

-Handling workers’ compensation cases, medical authorization, supplying light duty work if necessary, minimizing

lost time

OFFICE SKILLS Microsoft Windows, MS Office, Timberline, Timberscan, MS Publisher, Photoshop Elements 5.0,

Facsimile, Copying machine, Multi-line telephone, Internet Explorer, Numeric and Alphabetical Data Entry, Scanner

and other computer software

MEMBERSHIPS Society of Human Resource Management, Birmingham Society of Human Resource Manage ment,

Master Trainer with NCCER, Public Notary

REFERENCES

Chris McGregor

VP Operations (owner)

Marathon Electrical Contractors, Inc.

abi8f3@r.postjobfree.com

205-***-**** (office)

205-***-**** (mobile)

Mark Harry

VP Pre-Construction (owner)

Marathon Electrical Contractors, Inc.

abi8f3@r.postjobfree.com

205-***-**** (office)

205-***-**** (mobile)

Chris Bullock

President (past position)

Rock Wool Manufacturing Company

abi8f3@r.postjobfree.com

281-***-**** (mobile)

Mittie D. Cannon, Ed.D.

Robins & Morton, Power & Industrial Division

abi8f3@r.postjobfree.com

205-***-**** (office)

Monique Solorzano

Director of Events and Membership

Subcontractors of Alabama (SubAla)

abi8f3@r.postjobfree.com

205-***-**** (mobile)

Judy Richey

IT Manager

Christian & Small

205-***-**** (mobile)

Debbie Reynolds

Electrical Department Manager

Gadsden State Community College

abi8f3@r.postjobfree.com

256-***-**** (office)



Contact this candidate