Michelle Crocker

** ***** ***** *****

Columbia SC 29212

803-***-****

abi83c@r.postjobfree.com

Summary of Qualifications

Professional individual with the ability to multi-task to complete projects

timely and meet deadlines. Faces challenges and overcomes them. Works

well independently. Adapt to changes quickly to accomplish goals.

Experience

LEAF Specialty Finance, Columbia, South Carolina

April 2000 - Present

Formerly- NetBank Business Finance

Records Manager

. Audit files for accuracy and import into Access Database

. Responsible for ensuring files are prepared to be approved for bank

audits

. Responsible for team of Records Specialists

. Back up Client Services as needed with customer calls and complaints

Client Services Supervisor

. Prepare and distribute Senior Credit Reports

. Explain losses over $500 to management

. Approve check requests for refunds of monies to Lessees and Brokers

. Approve waivers and charges placed on accounts

. Release liens on titles

. File UCCs as needed

. Reconciliation of insurance G/L's

. Oversee and assist with finding solutions to client complaints and

questions

. Approve restructures on troubled debt accounts

. Complete annual reviews and set goals for following year

. Complete monthly audits of each Client Services desk and review errors

with staff including:

o Audit new production files for accuracy

o Audit insurance payments for accuracy

Patricia Bachand, Court Reporter (October 2005-present, Part-

time, as needed)

. Type court transcriptions with speed and accuracy

Lancaster Schuermann Distributing Company, Spartanburg, South Carolina

June 1998 - April 2000

Marketing Assistant

. Assist with sales catalog and promotional sheets

. Send weekly reports to Sales Reps

. Keep track of bonuses for all Sales Reps

. Assist Sales Reps with all requests as needed

Customer Service Representative

. Take customer orders via phone or fax

. Request pickups and credits for improper shipments

North American Communications, Spartanburg, South Carolina June

1997 - June 1998

Quality Assurance Supervisor

. Record FCC verifications for customers wishing to change long distance

service

Education

USC-Spartanburg BS in Business Administration / Marketing

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