Chloe Ciera Craven

*** ***** **

Lexington, North Carolina 27292

704-***-****

E-mail: abi7rm@r.postjobfree.com

Objective

Diligent worker seeking employment within a fast paced customer service environment.

Professional Profile

An organized and highly motivated achiever with effective team working and problem

solving skills. Able to communicate confidently at all levels. An ambitious professional

with dedication and drive to succeed.

Professional Experience

Lowes Lexington, NC

Cashier II July 2009 - Current

• Handle cash transactions

• Ring up and check out customer purchases

• Receive and handle customer service and returns

• Stock and zone when needed

• Represent the company and products in a mannerly way

• Process payments via phone, and initiate repayment plans

Lexington City Schools Lexington, NC

Substitute Teacher October 2008 - Current

• Fill in for teachers when they are unable to make it to work

• Maintain and handle the classroom environment

• Work with high school students

• Teach children the fundamentals of the growing up experience

• Provide the best knowledge for the children to learn

• Preparing students for college and life after high school

Sylvan Learning Center Lexington, NC

Tutor September 2008- January 2010

• Teach students how to understand the required materials to move on to the next grade level.

• Assist students in studying skills and homework.

• Help students who are behind grade level catch up with the appropriate materials.

• Fill in as the teacher role so that the students will be more comfortable

• Give one on one tutoring sessions to give the student personal time.

Citigroup Mcleansville, NC

Collections May 2007- September 2007

• Outbound phone representative responsible for taking 40 calls per hour

• Utilize branded company software and Microsoft to retrieve customer information

• Process payments via phone, and initiate repayment plans

• Negotiate payments and terms of contract when necessary

• Reduce escalations by handling issues at point of contact

Ham’s Restaurant Greensboro, NC and Kernersville, NC

Server & Host May 2005 – May 2007

• Deliver orders in a timely fashion while focusing on customer delight

• Effectively meet multiple demands in a high stress environment

• Ability to understand restaurant methodologies and technical systems

• Handle cash accountability and assess customer needs.

• Provided prompt and friendly customer service.

• Routine duties assisting servers when needed.

• Responsible for controlling the balance and atmosphere of restaurant.

Accomplishments

• Awarded 100% on secret shopper quality (November 2006)

• Most Outstanding Award for Sports Information (April 2005)

• Most Involved Sports Information (April 2006)

Served dual role for Central Inter-Collegiate Athletic Association ( CIAA) and University

as a statistician for varsity athletic teams and responsible for maintaining accurate records

and a featured newspaper contributor/writer.

Education

Davidson County Community College August 2010 - Current

• A.S. Community Spanish Interpreter

Fayetteville State University August 2003 – April 2006

• B.A. Candidate, English

• Minor, Spanish

Computer Proficiency

Microsoft Office, POA Restaurant System(s)

Contact this candidate