Randall Lee Armstrong

***** ****** ** #***** *** Antonio, TX 782**-***-*** 4905 abi5em@r.postjobfree.com

Objective

Knowledgeable representative with extensive secretarial, administrative, and customer service

experience in such diverse industries as research, hospitality, and financial services. Proven ability to

manage projects, maintain an organized work environment and provide extraordinary customer

service. Strict attention to detail and well developed people skills in order to effectively manage an

office and keep projects running smoothly. Expertise in developing and maintaining customer

relations.

Skills Profile

In depth knowledge of markets and relationships

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Experience in sales and customer focused positions

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Complaint handling and resolution

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Proficient in Microsoft Office Suite

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Superior interpersonal skills

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Strong lead development and time management skills

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Employment History

Guest Services, La Cantera Hill Country Resort

11/2014 – Current

San Antonio, TX

Provide prompt, courteous, and efficient handling of all requests for guest reservations,

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changes and information.

Responsible for processing tee time reservations, collecting golf fees and proactively selling golf

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merchandise.

Accurately account for all credit card and cash handling transactions. .

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Ensure the overall cleanliness and presentation of the Golf Shop is maintained daily.

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Ensure rental equipment is properly checked out and accounted for.

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Assist golf course associates to ensure smooth operation and traffic flow of the course.

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Customer Care Specialist, Marriott

03/2014 – 07/2014

San Antonio, TX

Process all reservation requests, changes and cancellations.

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Identify guest reservation needs and determine appropriate room accommodations.

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Explain guarantee, special rate and cancellation policies.

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Follow sales techniques to maximize revenue.

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Input and access data in reservation system.

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Research Lab Tech, UT Health Science Center at San Antonio

08/2009 – 12/2012

San Antonio, TX

Prepare and sterilize all equipment in research facility to include glassware, beakers, pipets,

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etc.

Collect, examine, analyze, evaluate and interpret research data.

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Manipulate, computer and analyze data in spreadsheets.

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Prepare solutions, reagents and media for use in research project studies.

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Provide technical assistance to doctors and research assistance.

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Insure safety of doctors, laboratory staff and animals.

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Work with principal investigator to formulate, plan and coordinate research project activities.

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Animal Attendant, UT Health Science Center at San Antonio

03/2008 – 08/2009

San Antonio, TX

Maintain a daily routine of clinical and research records.

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Process cage cards and distribute them accordingly.

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Clean cages and transport lab animals to various locations.

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Daily monitoring of animal health and diets.

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Customer Service skills for investigators and their studies.

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Follow proper PPE precautions and sanitation.

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Stores Clerk II, UT Health Science Center at San Antonio 08/2006 – 03/2008

Multitasking and maintaining an organized work environment.

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Ensure merchandise is distributed to correct offices in a timely manner.

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Received, delivered, sorted merchandise and ran it through proper inspection before picked up

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by other departments.

General purchasing, accurate pricing, prompt ordering and timely responsive communication.

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Education

Massage Therapy Certification, Academy for Massage Therapy Training, San Antonio, TX

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High School Diploma, Earl Warren High School, San Antonio, TX

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Contact this candidate