Customer Service Administrative Assistant
Resume:
Ronald Soychak
***** - **** ****** ***** ****
Eatonville, WA 98328
abi4jn@r.postjobfree.com
October 18, 2010
Re: Front Office Assistant
Dear Sir / Madam:
In today's customer service oriented society, timely, friendly, proactive
service is sought
to enhance future business growth. Customer loyalty is always impacted
when you employ
the right service professional to represent you when assisting your valued
customers.
An Administrative Assistant is a major contributor to customer
satisfaction. Just as important as, or maybe more important than cost. If
a customer isn't receiving a level of service that meets or exceeds his or
her expectations, that customer won't be a customer for very long. In
addition, that customer's experience with your company may affect how
potential customers in the marketplace view your company. People do talk
and share information. This may effect not only profits but future sales
as well. In many instances service may be the one thing that
distinguishes a company from the competition.
My long term experience in the service industry as a Customer Service
Representative
and Administrative/Assistant has taught me how to meet and exceed each
customer's expectations with service. I have assisted in all types of
administrative situations and with customers in all kinds of diverse
settings. I realize that acquiring and maintaining customers as well as
spreading the word of satisfaction of loyal patrons is of the utmost
importance in every situation. Assisting in positioning a company for
better exposure and greater marketability is a task that I have
accomplished with success many times.
I would hope that my 'Work Experience' as a Customer Service
Representative/Dispatcher and an Administrator of a Trucking Company, and
as a would be seen as a positive because I have continually dealt with many
divergent problems and the resolution of those problems successfully.
It would be a pleasure to interview with you and I look forward to hearing
from you soon.
Very Sincerely,
Ronald Soychak
Ronald Soychak
40118 - 41st Avenue Court East
Eatonville, WA 98328
abi4jn@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
. Conferred with customers by telephone or in person to provide
information about products
and services, to take or enter orders, cancel accounts, or to obtain
details of complaints.
. Check to ensure that appropriate changes were made to resolve
customers' problems.
. Kept records of customer interactions and transactions, recording
details of inquiries, complaints,
and comments, as well as actions taken.
. Determined charges for services requested, collected deposits or
payments, or arranged for billing.
. Referred unresolved customer grievances to designated departments, or
persons, for
further investigation.
. Contacted customers to respond to inquiries or to notify them of claim
and investigation
results and any planned adjustments.
. Resolved customers' service or billing complaints by performing
activities such as
adjusting bills.
. Obtained and examined all relevant information to assess validity of
complaints and to
determine possible causes, such as extreme weather conditions that
could have caused a delay or damage.
SKILLS & ABILITIES
. Excellent time management, organizational and multi-tasking skills.
. Have over twenty years of customer service experience with the last
seven as a Dispatcher-Customer Service Representative.
. Proficient in Microsoft Office Suite (Outlook, Word and Excel).
. Excellent written and verbal communications skills.
. Ability to work independently and/or in a team environment.
. Proven ability to work with the general public.
EDUCATION
University of Missouri at Kansas City, Missouri (2+ Years)
(Majored in Business Administration)
WORK EXPERIENCE
KBJ, Inc. 2002 - 2009
Customer Service Representative/Dispatcher/Administrative Assistant
RONCOFF Trucking 1994 - 2002
Administrator of Operator of Trucking Company
National Association of Corrosion Engineers (NACE)
1980 - 1991
Manager, Order and Customer Service Department
Contact this candidate